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If you need Help

FRONT LINE Services

	Phone	Location	E-mail Address

Computing Help Desk	78888	513/R-052	Helpdesk@cern.ch
Opening hours: 8:30-17:30 (Monday-Friday)
Satellite Helpdesk@B1: Mondays-Friday 8:30-12:30
Administrative Applications (EDH, BHT, etc.)	79933	5/R-021	Ais.Support@cern.ch
Opening hours: 8.30-12:30 and 13:30-17.30
Central Computer Operators	75011	513/R-049	Computer.Operations@cern.ch
(24/24 hours on call)
General Network Operational Problems	74927		Network.Support@cern.ch

Contacts at CERN

The "Computing Help Desk" is the recommended central point for help on all computer-related issues. Following is a non-exhaustive list of individual people responsible or assigned to a given service. If you do not find a pointer to the service you need, then contact the "Computing Help Desk" for submitting your request. For all the services listed below please use the generic electronic mail address whenever possible. These mailboxes will be read even when the usual specialist is absent. It is helpful to use relevant keywords in the subject field of your message. Contact specialists directly only for very urgent cases or for very general consultations. Please note:

In the Web version of this page the "Service Definition" can be a link to the Welcome page of this service: we invite you to read carefully all the information given in this page before submitting a question/problem.

In addition you might find useful to search in the User Support "Questions&Answers" database for possible answers to your query.

Many "support" generic electronic mail addresses are just an automatic re-direction to the Computing Helpdesk (this is the case, for instance, for Mail.Support or Www.Support). Those addresses have been kept mainly for backward compatibility, and also to help the Helpdesk to escalate the query towards the right specialist whenever this is needed.

Service Definition	Name	E-mail Address
USER SUPPORT
User Relations and Service Manager	M.Marquina	User.Relations@cern.ch
Help Desk Manager	R.Woolnough	User.Relations@cern.ch
User Registration	M.C.Perler	User.Registration@cern.ch
Accounting Service	A.Koppanyi	User.Registration@cern.ch
Computing Bookshop	J.Megies	Bookshop@cern.ch

CENTRAL COMPUTERS
Public Services (PLUS batch&interactive services and CSF/PCSF Simulation farms)
See the complete and up-to-date list of contacts at URL: `http://wwwinfo.cern.ch/pdp/is/main/experiments.html#PUBSERV`
SHIFT (Reconstruction & Analysis Clusters)	T.Smith	Tim.Smith@cern.ch
CORE Operations	M.Vergari	Mario.Vergari@cern.ch
Work Group Servers	T.Smith	Tim.Smith@cern.ch

Support for Experiments
See the complete and up-to-date list of contacts at URL: `http://wwwinfo.cern.ch/pdp/is/main/experiments.html`

Distributed File Services (incl. AFS)		Afs.Support@cern.ch
NAP and Parallel Applications	E.Mcintosh	Eric.Mcintosh@cern.ch
Central VMS Services		vxcern.support@cern.ch
Tape Allocations and Vault Space	R.Minchin	Richard.Minchin@cern.ch
Stager, tapes and TMS support		Tape.Support@cern.ch
Central Data Recording (CDR)		Cdr.Support@cern.ch
CASTOR HSM software		castor-support@listbox.cern.ch
HPSS Services		Hpss.Support@cern.ch
Oracle Databases	N.Segura	Oracle.Support@cern.ch
CERN-wide Print Service	J.L.Vosdey	Printer.Support@cern.ch

DESKTOP COMPUTING
NICE (Networked PCs)	F.Hemmer	Nice.Support@cern.ch
PC Desktop (Repairs and Sales)	C.Ball	PC.Admin@cern.ch
MACintosh Support	F. Ovett	Mac.Support@cern.ch
MACintosh Sales	W.Hug	Waltraud.Hug@cern.ch
X Terminals Support		Xterminal.Support@cern.ch
ASIS Support		Asis.Support@cern.ch
Operating System Support:
HP 700 s/w: Hp.Support@cern.ch	SUN s/w: Sun.Support@cern.ch
Solaris s/w: Solaris.Support@cern.ch	RS/6000 s/w: Aix.Support@cern.ch
Digital Unix s/w: Dunix.Support@cern.ch	Linux: Linux.Support@cern.ch

SCIENTIFIC APPLICATIONS & SOFTWARE ENGINEERING
PaRC Service (Engineering Cluster)		Parc.Support@cern.ch
CERN Program Library	L.Besson	Heplib.Support@cern.ch
PAW Support	O.Couet	Paw.Support@cern.ch
LHC++ and GEANT		Heplib.Support@cern.ch
Objectivity DB Service		Objectivity.Support@cern.ch
Software Development Tools		SDT.Support@cern.ch
Adobe FrameMaker		Docsys.Support@cern.ch

COMPUTING FOR ENGINEERING
All comments, problem reports, and suggestions can be reported via the "Feedback" Web form accessible from the IT-CE Home page (link "Feedback" on the left).

COMMUNICATIONS AND NETWORKS
The complete and up-to-date list of contacts is in the "Communications Systems Group" Home page, at URL: `http://network.cern.ch`
INTERNET SERVICES
Web Services		Www.Support@cern.ch
Mail Support		Mail.Support@cern.ch
In addition to this generic address, the normal support lines are listed at URL: `http://consult.cern.ch/service/mail/problems/contacts.html`
COMPUTER SECURITY
Computer Security Information		Computer.Security@cern.ch
Security Alert Reports		cert@cern.ch

Some Useful Web Pages

TvScreen (Systems Status)	`http://tvscreen.cern.ch`
Network Connection Request Form	`http://network.cern.ch/register`
Remote/Mobile Computing	`http://network.cern.ch/mobile`

User-Oriented Catalogue	`http://cern.ch/consult`
User-Oriented Service Directory (*)	`http://cern.ch/services`

FrameMaker Support	`http://cern.ch/framemaker`
Text Processing related documentation	`http://wwwinfo.cern.ch/asdoc/textproc.html`

IT Home Page	`http://cern.ch/it`
User Support	`http://wwwinfo.cern.ch/support`
NICE Home Page	`http://nicewww.cern.ch/`
PC Hardware	`http://pcwww.cern.ch/`
PC Farms Homepage	`http://wwwinfo.cern.ch/pdp/pc/`
UNIX Workstation and X Terminals Support	`http://wwwinfo.cern.ch/pdp/ose/support.html`
CASTOR Query Report	`http://wwwinfo.cern.ch/htbin/pdp/castor_report.pl`
Software Development Tools	`http://cern.ch/sdt`
Computing Support for Engineering	`http://wwwinfo.cern.ch/ce`
Joint Controls Project (LHC Experiments)	`http://itcowww.cern.ch/ITCO/jcop/`
Web Services	`http://cern.ch/WebServices`

(*) Useful service entry points at this page include the Computing Helpdesk, User Registration, Computing Bookshop, Mail, Netscape, Listbox, etc.

Other Newsletters

COMPUTING FOR ENGINEERING: See the CERN Computing Support for Engineering Newsletter,
Distribution	M.Tate-Lavergne	Monique.Tate-Lavergne@cern.ch
Editor	L.Pregernig	Ludwig.Pregernig@cern.ch

Seminars and Presentations

Designation	Usual Location	Organizer(s)	Div.	Telephone	E-mail Address
Computing Colloquia	Auditorium / bldg 500	S.Jarp	IT	74944	Sverre.Jarp@cern.ch
Computing Seminars	IT Auditorium 31/3-005	L.Pregernig	IT	72666	Computing.Seminar@cern.ch
Technical Presentations	IT Auditorium 31/3-005	S.Cannon	IT	75036	Stanley.Cannon@cern.ch
Informatics Tutorials	IT Auditorium 31/3-005	M.Marquina R.Ramos	IT		IT-Training.Service@cern.ch

Computer Resources Allocation and Divisional Contacts

COMPUTER RESOURCES ALLOCATION COMMITTEE (COCOTIME):

Chairman:	H.Hoffmann/DG	60/5-006	75458	Hans.Falk.Hoffmann@cern.ch
Secretary:	H.Meinhard/EP	1/1-028	76031	Helge.Meinhard@cern.ch

DIVISIONAL REPRESENTATIVES FOR COMPUTING
For questions about new registration and resource allocation please ask the contact person for your division.

Div.	Repres.	Div.	Repres.	Div.	Repres.	Div.	Repres.	Div.	Repres.
AS		AT	P. Heymans	IT	A. Koppanyi	ETT	M. Draper	FI	C. Saitta
EST	Ch. Delamare	HR	M. Buttner	EP	A. Bjorkebo	PS	J. Riche	SL	M. Bornand
ST	E. Sanchez-Corral	TH	E.Gianolio	TIS	G.R. Stevenson

NICE Divisional Representatives
See URL: http://nicewww.cern.ch/homepage/nicerepr.htm

DIVISIONAL REPRESENTATIVES FOR NETWORKING
For questions about new installations, testing, local coordination, etc., please ask the contact person for your division (or, if you are an experimental physicist, the networking contact person within your experimental group).
The complete and up-to-date list of contacts is given in the "Communications Systems Group" Home page, at URL: http://network.cern.ch

CERN-CNL-2000-002
Vol. XXXV, issue no 2

CERN Accelerating science

If you need Help