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On Wed, 27 Sep 2000, Ryszard Gokieli wrote:
Dear Nicole & Roger,
this month I have sent 2 mails to HELPDESK. In neither case
did I receive ANY answer, not even the automatic one about the
ticket allocation. Can you check what is going on here (and please
also with the problems therein!)? In your recent CNL article you
write that I should have received this notification "almost
immediately"...
Thank you, best regards - Richard
Dear Ryszard,
Just to make the things a little more clear, I must first apologize
for my CNL article being a little unprecise. The sentence:
"you should quite immediately receive a notification message (with a ticket number), acknowledging that your problem..."should be (to be more correct):
"you should either receive a direct reply form the Helpdesk, or a notification message (with a ticket number), acknowledging that your problem..."Indeed, the notification with the ticket number is only sent when the problem is escalated to another level, which is not true for "password change" (where the helpdesk does it immediately).
"N.B. Those messages are not necessarily sent to the originator of the e-mail, but often directly to the user who has the problem (when the request is not sent by the user himself)".
In your case the explanation is: password changes do not generate a
ticket, but a direct reply from the Helpdesk, which was not sent
to you, but directly to the users with the problem.
Regards,
Nicole Cremel / User Support and CNL Editor.
On Tue, 5 Sep 2000, Joachim Tuckmantel wrote:
Hello Miguel,
I did not receive a paper copy of the CNL for already some
years and was quite happy scanning the web-version. Thus I was very
astonished to find a printed copy in my mail box, my name on it.
The only thing I know was that a few days ago I had a look in the
electronic version of the latest edition (including the very nice
mouse cartoon, I made a screen shot from it !!), but to my best
knowledge I did not order nor a single paper copy nor a general
subscription.
Is this a single error somewhere at CNL's place, if not,
could you please cancel an eventual subscription for a paper copy
but KEEP me on the ELECTRONIC notification list ....
Thanks and regards Joachim
We have recently decided to widen the default paper distribution to
all professional CERN staff, thus your "unexpected" paper copy. The
ground to it is to ensure that at least CERN staff are in the
default information loop regarding IT activities, similar to what
happens with the Bulletin.
Of course no problem to check you out from that distribution.
Regards,
Miguel Marquina / User Support
On Sat, 26 Aug 2000, Hamid Chakir wrote:
Bonjour
Je vous prie de bien vouloir nous envoyer votre
enrichissante revue ``CERN COMPUTER NEWSLETTER'' à notre
Université pour enrichir notre bibliothèque et que
nos étudiants profitent le maximum de vos informations
enrichissantes. Nous voulons bien recevoir les numéros
apparus depuis Janvier 1999 jusqu'à nos jours.
Pour cela, est-il dans la mesure du possible de nous envoyer
regulièrement les futurs numéros? Merci infiniment.
En attendant de recevoir votre réponse, je vous prie
d'agréer l'expression de ma considération
distinguée.
Professeur Chakir Hamid
Cher M. Chakir,
Tout d'abord merci de votre interêt pour le CNL. Veuillez
noter que la réponse a vos requêtes se trouvent dans
la "CNL Home page", a l'URL:
http://cern.ch/ref/cnl et à la page "Help&Info" (http://cern.ch/ref/cnl/help).
Je viens d'ajouter vos nom et adresse pour l'envoi des prochains
numéros, à travers la "web form" "CNL PAPER
Version REGISTRATION"
http://cern.ch/ref/cnl/help/register).
Pour les numéros apparus depuis Janvier 1999, ceux-ci
(version PostScript) sont tous accessibles depuis le Web a l'URL:
http://cern.ch/ref/cnl Est-il
possible pour vous d'imprimer localement chez vous ces
numéros ? (Sinon nous pourrons effectivement vous les
envoyer par courrier).
Nicole Crémel / CNL Editor.
On Tue, 7 Nov 2000, Ryszard Gokieli wrote:
Bonjour, Nicole!
I would like to ask you for a help in fixing the broken
links in old CNL articles. This is of course due to the constant
changing of the web-servers name at CERN without maintaining
backward compatibility and I am sure you are suffering from it as
anybody else (probably more...) - but maybe you can take up this
point in any further discussion on this subject... I think that we,
the "users", have lost this battle...
In any case the problem I have at hand is a large number of
DELPHI users, who are still using VXCERN for their mail. And now
with the VXCERN being probably removed in the coming months (if no
LEP running anymore...), they need to change to Unix mail. I direct
them to old CNL articles on this subject - unfortunately, some
links are broken there. Can you please fix this?
The first example is Tami Kramer's article in CNL 231 on the
future of VXCERN:
http://consult.cern.ch/cnls/231/art_vxcern.html. Both the link
to another CNL article and the link to Pine clients are broken
(although only the latter leaves the user on his own).
Thank you for your help, best regards -
- Richard Gokieli / DELPHI
Hello,
Thanks for pointing to me these invalid links and I hope I have
corrected them. However please note that the CNL articles must
always be considered as "punctual" information (like any other
newspaper) and the information which was available on old CNLs is
not "guaranteed" (even though it is available on the Web). I am
pleased to correct wrong information that users bring to my
attention (as you did) and when I can (otherwise I can also put an
"obsolete" background on the Web). But I cannot afford to run
regularly some HTML checker for all invalid links on old CNLs and
then correct them to the right value (which is the difficult part).
Regards,
Nicole Cremel / CNL editor.
Regarding the VXCERN migration I invite all users to read the related article in this CNL.
About ``A French Story about Consulting'' in the last CNL...
On Fri, 15 Sep 2000, Bernd Pollermann wrote:
The joke has been told many times, but doesn't work:
Either the shepherd had 1586 sheep + one dog
but then the consultant would have counted 1587, or
the shepherd had 1585 sheep + one dog, but then
the shepherd made a mistake as well ...
Indeed Bernd, you are perfectly right !... The CNL Editor did not even notice this obvious mistake, and I have no idea how many readers have. The consultant was not that bad!