Abstract
The computer accounts associated with the "UCO" were deleted at the
end of February 2001. From that moment, mail sent
to uco@cern.ch or to
uco@mail.cern.ch has been rejected.
As most users already know, the e-mail
address uco@mail.cern.ch
was phased out in 1998 in favour of the
more explicit e-mail addresses
Computing.Helpdesk@cern.ch, or simply
Helpdesk@cern.ch.
The following news (and its French version) was posted
on March 2, 2001 in the
cern.computing and cern.nice newsgroups,
following the deletion of the obsolete "uco" address:
(La version française suit)
While the UCO (User Consultancy Office) used to exist there were
several e-mail addresses one could use, e.g.
uco@cern.ch, user.support@cern.ch, etc. With
the implementation (in 1999) of the new outsourced Computing
Helpdesk within IT, one of the goals was to centralise problem
submission via e-mail to Helpdesk@cern.ch, or via
telephone to 78888.
We have now deleted all "uco" logins, and mails
sent to uco@cern.ch or
uco@mail.cern.ch will be rejected. You should send any
request for Help to the Computing Helpdesk at
Helpdesk@cern.ch.
Please note: <User.Support@cern.ch> e-mail
address is not anymore linked to them. It can still be used to
contact the User Support group for comments or suggestions on the
service you receive from the Helpdesk.
If uco@cern.ch or
uco@mail.cern.ch is still an entry in your personal
address-book, please modify it accordingly.
(English version before)
A l'époque de "l'UCO" (bureau d'aide aux utilisateurs),
on pouvait contacter le bureau à différentes adresses
électroniques, comme uco@cern.ch,
user.support@cern.ch, etc. Avec la mise en place (en 1999)
d'un nouveau "Computing Helpdesk" sous-traitée par la
division IT, un objectif a été de centraliser la
soumission des problèmes informatiques à l'adresse
électronique Helpdesk@cern.ch, ou par
téléphone au 78888.
Nous avons désormais détruit les comptes
informatiques "uco", et les messages adressés à
uco@cern.ch ou
uco@mail.cern.ch seront rejetés. Vous devez envoyer
toute requête pour un problème informatique au
"Computing Helpdesk" à l'adresse électronique
Helpdesk@cern.ch.
Notez aussi: L'adresse électronique
<User.Support@cern.ch> n'est plus reliée au
Helpdesk. Elle peut encore être utilisé pour contacter
le groupe du Support aux Utilisateurs pour transmettre des
commentaires ou des suggestions sur le service reçu du
Helpdesk.
Si uco@cern.ch ou
uco@mail.cern.ch provient d'une entrée dans votre
liste d'adresses personelles nous vous invitons à la
modifier.
About the author(s):
Nicole Crémel and Roger Woolnough
are members of the User Support group
in IT, and are the
CERN responsible for the supervision
of operations of the Computing Helpdesk.
