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A New Infrastructure for the CERN Electronic Messaging Service

Michel Christaller and Emmanuel Ormancey , IT / Internet Services


Since 1998, the Electronic Messaging at CERN has been centralized with an infrastructure that has grown to a service holding 14,000 mailboxes stored on half a Terabyte of mail data, and routing over 100,000 messages per day.

The service has been successfully operated for many years and a new infrastructure is being deployed with the goals of improving both security and user's satisfaction. The new service will now run on commodity hardware and will also offer new functionalities such as a Web-based mail interface and a shared calendaring service.

After a study phase to design a new scalable infrastructure and a pilot phase to validate the basic choices, the new service will be in official production on December 1st, 2002.

The new infrastructure will provide the same services as before (routing mails through SMTP protocol, accessing mailboxes through IMAP/POP protocols) and thus will be compatible with the current mail applications like Pine, Netscape or Outlook. The migration will be done almost transparently.

Users of the new service will also be able to benefit from:

  • The new Web interface to access mail,
  • Same username and password across Mail, Web and NICE services,
  • Secure and encrypted sessions to the mail servers,
  • A calendaring service with shared access,
  • Collaborative tools like delegation to secretaries,
  • Online / Offline features for travelling users,
  • An enhanced spam (unsolicited mail) filter.

To benefit from some of these enhanced features, the new Web interface or a new version of Outlook[1] will be required.

The migration phase will take probably more than one year to complete, but it is already open to everyone. Interested people can just have a look at the new Mail Service web site, http://cern.ch/mmmservices, where a form can be filled in to ask for migration. Anyway a direct invitation to migrate will progressively be sent to every CERN Mail account.


[1] Outlook 2002 also named Outlook XP, which is part of the new Office 2002 suite, available to NICE 2000 users



For matters related to this article please contact the author.
Cnl.Editor@cern.ch


CERN-CNL-2002-003
Vol. XXXVII, issue no 3


Last Updated on Tue Dec 10 13:41:47 CET 2002.
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