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Tru64 Unix (Dunix) Support at CERN

Alan Lovell , IT / PS

The CERN support services for Tru64 UNIX (DUNIX) are due to be phased out over the coming months. This document details the support services that will be offered during this period.

Installation Server and Reference Machines

All support services will be stopped at the end of this year. Until then the service will be limited to the following areas:
  • Maintain currently available operating system versions without modification - OS software frozen (Version 4.0f)
  • Make security patches available when necessary and when they are available.
  • The installation server will be available for system (re)installations, however no new systems will be added to the RIS database
  • SUE environment will be only updated to fix bugs and apply security patches.
There will be a limited general third level support offered for True64 Unix until the end of the year. We will continue to maintain AFSOFT and refdux40f, with the limitations mentioned above, during the course of this year. Otherwise the True64 support will be frozen. This service will no longer be generally available as of 1st January 2003.

Workstations

Euclid (AXCAD) alpha-stations will continue to be supported as before until the replacement program has been completed during the course of the first half of 2003.

For all other alpha-stations support will cease at the end of the year. Until then first and second line support is via the DCS contact with a best efforts third line support from IT/PS/UI. Please note that there is no formal support contract with HP/Compaq for alpha workstations other than for the AXCAD systems. This means that any intervention will be charged to the owner of the workstation. If HP/Compaq need to be called then the contract staff should inform the user that this will require payment and it would then be up to the end user to organise the intervention/payment directly with the vendor. See below for further information on vendor support.

EDMS/AXCAD Tru64 Servers support for these systems will continue as before until they have been replaced with other configurations. Plans are being finalised for the replacement of dedicated servers such as those for EDMS and Euclid. In the meantime the operating system for these systems will remain frozen on Tru64 V4.0f.

Vendor Support

Given that the version of Dunix (4.0f), which is running on the clients and servers, has ceased to be supported as a standard product by HP/Compaq on 30th September 2002 it is essential that these systems (servers and workstations) be migrated to another platform as soon as possible. No guarantees on the stability of the service can be given as of this date although one could expect it to run for a limited period with few problems. Please note however, that as of the date when the support from HP/Compaq has ceased any system errors would not, or at least not normally, be investigated by the company unless we undertook to upgrade to a later release. Later releases of the TruCluster software have not and will not be certified in the CERN environment.

For matters related to this article please contact the author.
Cnl.Editor@cern.ch

CERN-CNL-2002-003
Vol. XXXVII, issue no 3


Last Updated on Tue Dec 10 13:41:47 CET 2002.
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