Contents
Index
Editorial
If you need help
Physics Computing Desktop Computing
- Zephyr, a Wind of Change
- 15 Years Novell at CERN and the Phase-out of NICE95-NT4
- Upgrade of the Printer Service Servers
- End-of-Life for CERN Linux 6.1.1 and 7.2.1
- Restrictions on Running KaZaA and Similar Peer-to-Peer (P2P) File-Sharing Applications at CERN
- New Improved SPAM Fight Available on CERN Mail Service
- New CENTRAL CVS Service at CERN
- Change of Procedures for CAE Cluster
- Latest News from Software Development Tools Service
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Change of Procedures for CAE Cluster
Michel Manent , IT-PS
Overview of the Service
The CAE service provides digital and analogical electronic simulation tools for engineers at CERN. The tools include:- Cadence with two possibilities to prepare a design:
- design-tool suite for digital designs
- textual (hardware description language) using Altera, Xilinx, Lattice, PLD Tools, Visual HDL, etc.
PCB layout for production - P-CAD for design
- Pspice and Saber for analogue simulation
- Maxwell for high-speed designs
http://cern.ch/product-support/support_index.html
and the specific page for Electronics design in:
http://cern.ch/product-support/electronicscae.html
The current user population of the service is 400, mostly in EP, AB and EST divisions. It consists of 5 Sun servers and 85 client workstations.
New Procedures
After the creation of PS group at the beginning of last year, considerable effort has been made to structure and streamline the support for the CAE service in order to free personnel for other tasks while keeping a good quality of service. The idea is to use the Desktop Support Contract for the first and second level support for hardware and system questions. In order to specify what the contract has to do and clarify the scope of the service, a " Support Procedures For the CAE Service" document has been written. You may find it athttp://cern.ch/product-support/UI/Docs/CAE_procedure.html
The general procedure for problem determination is to contact the Computing Helpdesk (Helpdesk@cern.ch or phone 78888). The Helpdesk has been given instructions on how to register in the Problem Tracking System all possible types of problem that Electronic CAE Service users may encounter. It will open a Remedy ticket for the problem and dispatch it to the right support category then will route the call to the concerned person.
Problems known to belong to specific fields can be routed directly to the right support category by sending them to one of the e-mail addresses below:
- for System & Hardware Problems:
- to Cae-Sun.Support@cern.ch
- for problem with Applications:
Select the e-mail corresponding to the relevant product on
http://cern.ch/product-support/support_index.html