CERN Accelerating science

For users who have migrated to the Mail Exchange servers, the MMM Mail Service provides a new way to reduce the amount of SPAM (unsolicited emails) you receive in your Inbox . This improved filter will run in addition to the old filters which run on the SMTP gateway. Some of these old filters will be lifted for MMM users in the near future to reduce mistakes, so we encourage you to activate the improved filter. It will catch almost all spams.

How to reduce the amount of SPAM (unsolicited emails) you receive in your Inbox:

Activate the Anti-Spam filter:

• Configure MMM Enhanced Spam filter:
  • MMM Homepage -> Services -> CERN Tools -> Spam Fight.
  • Or from Outlook Web Access -> CERN Tools -> Spam Fight.
  • Or directly from Outlook XP: Menu Tools -> CERN Tools -> Spam Fight.
• You have to choose a level of aggressiveness for the filter: we recommend to set this level to High, then decrease if necessary.
• Use the Whitelist feature to allow mis-identified commercial mails to pass through instead of decreasing the filtering level.

How it works:

• All identified Spam mails will be automatically moved to a new folder named Cern Spam in your mailbox.
• Check from time to time that no "good mail" has been moved to Cern Spam folder.
• On the other hand, in case some Spams are still not filtered, you can report them:
  • From Outlook XP: select the Spam mail and click button Cern Report Spam, it will be deleted and a copy will be sent to our Anti-Spam team.
  • From any other mail client: forward the Spam mail to abuse@cern.ch and delete it.

For more information, please go to MMM Homepage: http://cern.ch/mmm.