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| FRONT LINE Services |
| Phone | Location | E-mail Address | |||
| Computing Help Desk | 78888 |
Helpdesk@cern.ch |
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| Opening hours: 8:30-17:30 (Monday-Friday) | |||||
| Administrative Applications | 79933 |
Ais.Support@cern.ch |
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| (EDH, CET, etc.) | Opening hours: 8.30-12:30 and 13:30-17.30 | ||||
| Central Computer Operators | 75011 | 513/R-049 |
Computer.Operations@cern.ch |
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| (24/24 hours on call) | |||||
| General Network | 74927 |
Network.Support@cern.ch |
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| (Operational Problems) | |||||
| Contacts at CERN |
Please note:
Mail.Support or Www.Support).
Those addresses
have been kept mainly for backward compatibility, and also to
help the Helpdesk to escalate the query towards the right specialist
whenever this is needed.| Service Definition | Name | E-mail Address |
| USER SERVICES | ||
| User Relations and Service Manager | L.Pregernig |
Ludwig.Pregernig@cern.ch |
| Help Desk Managers | R.Woolnough |
User.Relations@cern.ch |
| N. Crémel |
User.Relations@cern.ch |
|
| User Registration |
User.Registration@cern.ch |
|
| Computing Bookshop | J.Megies |
Bookshop@cern.ch |
| CENTRAL SERVICES | ||
| Distributed File Services (incl. AFS) |
Afs.Support@cern.ch |
|
| CASTOR and Tapes Support |
Castor.Support@cern.ch |
|
| Central Data Recording (CDR) |
Cdr.Support@cern.ch |
|
| Print Service | J.L.Vosdey |
Printer.Support@cern.ch |
| NAP and Parallel Applications | E.Mcintosh |
Eric.Mcintosh@cern.ch |
| IT-Experiment Coordination | ||
http://cern.ch/it-exp-coordination |
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| DESKTOP COMPUTING | ||
| NICE (CERN Windows Services) |
Nice.Support@cern.ch |
|
| PC Desktop (Repairs and Sales) | C.Ball |
PC.Admin@cern.ch |
| MACintosh Support | F. Ovett |
Mac.Support@cern.ch |
| MACintosh Sales | W.Hug |
Waltraud.Hug@cern.ch |
| X Terminals Support |
Xterminal.Support@cern.ch |
|
| ASIS Support |
Asis.Support@cern.ch |
|
| Operating System Support: | ||
HP 700 s/w:
Hp.Support@cern.ch |
SUN
s/w: Sun.Support@cern.ch |
|
Solaris s/w:
Solaris.Support@cern.ch |
RS/6000 s/w: Aix.Support@cern.ch |
|
Digital Unix
s/w: Dunix.Support@cern.ch |
Linux:
Linux.Support@cern.ch |
|
| SCIENTIFIC APPLICATIONS & SOFTWARE ENGINEERING | ||
| CERN Program Library | L.Besson |
Heplib.Support@cern.ch |
| PAW Support | O.Couet |
Paw.Support@cern.ch |
| Anaphe |
Heplib.Support@cern.ch |
|
| Oracle Databases | N.Segura |
Oracle.Support@cern.ch |
| Objectivity DB Service |
Objectivity.Support@cern.ch |
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| Software Development Tools |
SDT.Support@cern.ch |
|
| Adobe FrameMaker |
Docsys.Support@cern.ch |
|
| IT Controls |
ITControls.Support@cern.ch |
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| COMPUTING FOR ENGINEERING (*) | ||
|
(*) Activities are now in the
Product Support (PS) group.
Index of tools: http://cern.ch/product-support/support_index.html
|
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| COMMUNICATIONS AND NETWORKS | ||
See the "Communications Systems Group" web pages, at URL:
http://cern.ch/it-div-cs/public/help/
and
http://cern.ch/it-div-cs/ |
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| INTERNET SERVICES | ||
| Web Services |
Www.Support@cern.ch |
|
| Mail Support |
Mail.Support@cern.ch |
|
| MMM (Exchange 2000) |
Mail.Support@cern.ch |
|
In addition to this generic address, the normal support lines are
listed at URL:
http://cern.ch/mailservices/Support/ |
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| COMPUTER SECURITY | ||
| Computer Security Information |
Computer.Security@cern.ch |
|
| Security Alert Reports |
cert@cern.ch |
|
| Some Useful Web Pages |
(*) Useful service entry points at this page include the Computing Helpdesk, User Registration, Computing Bookshop, Mail, Netscape, Listbox, etc.
| Other Newsletters |
| Administrative Information Services: CERN/AS AIS Newsletter | ||
| Contact |
AIS.Newsletter@cern.ch |
|
| Seminars and Presentations |
| Usual Location | Organizer(s) | E-mail Address | |
| Computing Colloquia | Auditorium / bldg 500 | J.Shiers |
Jamie.Shiers@cern.ch |
| Computing Seminars | IT Auditorium 31/3-005 | J.Blake |
Computing.Seminar@cern.ch |
| Technical Presentations | IT Auditorium 31/3-005 | S.Cannon |
Stanley.Cannon@cern.ch |
| Computer Resources Allocation and Divisional Contacts |
COMPUTER RESOURCES ALLOCATION COMMITTEE (COCOTIME):
| Chairman: | H.Hoffmann/DG | 60/5-006 | 75458 |
Hans.Falk.Hoffmann@cern.ch |
| Secretary: | A.Morsch/EP | 160/R-018 | 78617 |
Andreas.Morsch@cern.ch |
DIVISIONAL REPRESENTATIVES FOR COMPUTING (DESKTOP FORUM)
Contact person for your division for computing issues (resource allocation,
divisional servers, licenses matters).
See URL:
http://cern.ch/mgt-desktop-forum/Members.htm
DIVISIONAL REPRESENTATIVES FOR NETWORKING
For questions about new installations, testing, local
coordination, etc., please ask the contact person for your division
(or, if you are an experimental physicist, the networking contact
person within your experimental group).
See list of Divisional contacts at URL:
http://cern.ch/it-div-cs/public/di/divreps.html