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| IF YOU NEED HELP (Contacts at CERN) | ||||
| Service | Name | Address | Telephone | E-mail Address |
| USER CONSULTANCY OFFICE (UCO) | 513/R-052 | 4952 | user.support@cern.ch | |
| Opening hours: Monday 10:00-12:30 and 13:30-17:00, Tuesday-Friday 9.00-12:30 and 13:30-17.00 | ||||
| All aspects | Miguel Marquina | 513/1-017 | 4912 | user.support@cern.ch |
| Accounting Service | Attila Koppanyi | 513/1-019 | 4933 | user.support@cern.ch |
| User Registration | M.C.Perler | 513/1-017 | 5004 | user.support@cern.ch |
| Consultancy Office | R.Woolnough | 513/1-020 | 9156 | user.support@cern.ch |
| Computer Book Selling Service | M.Franceschi | 513/1-022 | 2371 | user.support@cern.ch |
| CENTRAL COMPUTER OPERATIONS (24 HOURS) | 513/R-066 | 5011 | operator@cernvm | |
| All aspects & IBM | David Underhill | 513/R-035 | 4920 | d.underhill@cern.ch |
| Central VAXes | Tim Whibley | 513/R-033 | 4849 | t.whibley@cern.ch |
| CERNSP | Harry Renshall | 513/1-016 | 2377 | h.renshall@cern.ch |
| CS-2 | Eric Mcintosh | 31/3-023 | 4934,13+5584 | e.mcintosh@cern.ch |
| CORE services - CSF | Vincent Doré | 513/R-031 | 2397,13+3830 | csf.support@cern.ch |
| CORE services - SHIFT | Gordon Lee | 513/1-020 | 4974 | g.lee@cern.ch |
| PaRC service | Pietro Martucci | 31/S-022 | 8611,13+5553 | parcsp@parcb.cern.ch |
| PIAF service | Thomas Petterson | 513/R-036 | 4919 | t.pettersson@cern.ch |
| CERN PROGRAM LIBRARY OFFICE | ||||
| All aspects | Jamie Shiers | 513/1-002 | 4928 | cernlib@cern.ch |
| SP2, RS-6000 (AIX), VMS | Jamie Shiers | 513/1-002 | 4928 | cernlib@cern.ch |
| HP/UX, SGI, SHIFT, CSF | Gunter Folger | 513/1-003 | 5010 | cernlib@cern.ch |
| DECstation, Sun | Ian Mclaren | 513/1-003 | 5010 | cernlib@cern.ch |
| Distribution of CERNlib material | Lysiane Besson | 513/1-014 | 4951 | cernlib@cern.ch |
| OTHER SERVICES | ||||
| Desktop Computing | Chris Jones | 31/2-020 | 4884 | chris.jones@cern.ch |
| User Migration Task Force | Miguel Marquina | 513/1-017 | 4912 | user.support@cern.ch |
| NICE (Novell coordination) | David Foster | 31/1-009 | 2663/13+5631 | nice.support@cern.ch |
| Central VMS Service Manager | Judy Richards | 31/R-009 | 4983 | j.richards@cern.ch |
| Oracle | Sergio Santiago | 31/3-011 | 4134,13+5580 | oracle.support@cern.ch |
| Computer Security | John Gamble | 31/3-030 | 160261 | cert@cern.ch |
| Distributed Printing | Jean-Louis Vosdey | 513/R-049 | 5011 | printer.support@cern.ch |
| Networks | Alasdair Ross | 513/R-034 | 4927 | netops@cern.ch |
| Vault & Cartridge operations | R.P. Minchin | 513/R-009 | 13+5559 | ric.minchin@cern.ch |
| Tape Allocation to Experiments | Hansjorg Klein | 13/3-024 | 2124,2060 | hans.klein@cern.ch |
| Computer Science Library, mornings only | Jutta Megies | 513/1-024 | 2379 | j.megies@cern.ch |
SERVICE URLs ()
| Service | URL Location |
| User Migration Task Force | http://consult.cern.ch/umtf/ |
| Accounting Service | http://consult.cern.ch/accounting |
| User Registration | http://consult.cern.ch/uco/registration.html |
| Consultancy Office | http://consult.cern.ch/uco/ |
| Computer Documentation Office | http://consult.cern.ch/uco/cobs/ |
| ONLINE COMPUTING: See ``ONLINE'', the Newsletter of Data acquisition and Computing for Experiments, | ||||
| Available from | Anne Perrelle | 31/1-003 | 2406 | a.perrelle@cern.ch |
| COMPUTING FOR ENGINEERING: See the CERN Computing Support for Engineering Newsletter, | ||||
| Available from | Monique Tate-Lavergne | 513/2-010 | 2863 | m.tate@cern.ch |
| COMPUTER RESOURCES ALLOCATION COMMITTEE (COCOTIME): | ||||
| Chairman: | L.Foa/DG | 4/1-048 | 8126 | lorenzo.foa@cern.ch |
| Secretary: | A.E.Ball/ECP | 14/6-023 | 3849 | alan.ball@cern.ch |
UNIX Workstations and X Terminals Support (List of Contact Accounts)
| Name | Address | Telephone | E-mail Address | |
| Team Leader | Alan Silverman | 31-1-030 | 4955 | workstation.support@cern.ch |
| Front Desk | Christiane Ball | 31-1-015 | 3349 | workstation.frontdesk@cern.ch |
| Service | E-mail Address | Service | E-mail Address | Service | E-mail Address |
| SUN software | sun.support@cern.ch | HP 700 s/w | hp.support@cern.ch | AFS | afs.support@cern.ch |
| DEC's OSF/1 s/w | osf.support@cern.ch | SGI software | sgi.support@cern.ch | Printers | printer.support@cern.ch |
| RS/6000 s/w | aix.support@cern.ch | Solaris s/w | solaris.support@cern.ch | ||
| ULTRIX s/w | ultrix.support@cern.ch | X terminals | xterminal.support@cern.ch |
COMMUNICATIONS AND NETWORKS
Please use generic electronic mail addresses whenever possible. These mailboxes will be read even when the usual specialist is absent. It is helpful to use relevant keywords in the subject field of your message. Contact specialists directly only for very urgent cases or for very general consultations.
N.B. A more complete and up-to-date version of this list in on the Web, with URL:
http://wwwcs.cern.ch/wwwcs/public/contacts.html
| Service | E-mail Address |
| Software and interface consultancy | John.Gamble@cern.ch or Mike.Gerard@cern.ch |
| Network infrastructure consultancy (backbone and FDDI) | Jean-Michel.Jouanigot@cern.ch or |
| Marc.Collignon@cern.ch | |
| Network infrastructure consultancy (Ethernet in buildings) | George.Smyris@cern.ch |
| Network security alerts (hacking attacks) | cert@cern.ch (if urgent: 160152) |
| [5011 night/weekend] | |
| General network operational problems | netops@cern.ch (if urgent: 4927 or 8665) |
| [5011 night/weekend] | |
| Specific Ethernet problems | ethernet.support@cern.ch or 2299 |
| Internet (TCP/IP) registration requests | tcpip@cern.ch |
| LAT terminal server registration requests | lat.support@cern.ch (2299 for problems) |
| DECnet Registration Requests and Queries | decnet.support@cern.ch (dxmint::decnet-support) |
| Other registration requests | netops@cern.ch |
| Queries about electronic mail | mail.support@cern.ch |
| Novell coordination and general PC networking advice | nice@cern.ch |
| Advice on Macintosh networking | macnet@cern.ch (2299 for problems) |
| [4366 for general Macintosh problems] |
| SEMINARS AND PRESENTATIONS | |||||
| Designation | Location | Organizer | Div. | Telephone | E-mail Address |
| Computing Colloquia | Auditorium / bldg 500 | Sverre Jarp | CN | 4944 | s.jarp@cern.ch |
| Computing Seminars | CN Auditorium 31/3-005 | Gunter Folger | CN | 5010 | g.folger@cern.ch |
| Jean-Pierre Porte | ECP | 3457 | j.pierre.porte@cern.ch | ||
| Technical Presentations | CN Auditorium 31/3-005 | Stanley Cannon | CN | 5036 | stan.cannon@cern.ch |
| DIVISIONAL REPRESENTATIVES FOR COMPUTING | |||||||
| Div. | Representative | Div. | Representative | Div. | Representative | Div. | Representative |
| AS | M. Draper | AT | P. Heymans | CN | A. Koppanyi | DSU | M. Draper |
| ECP | A. Grant | FI | S. Lauper | MT | Ch. Delamare | PE | D. Duret |
| PPE | H. Klein | PS | J. Riche | SL | A. Hilaire | ST | E. Sanchez-Corral |
| TH | R. Sommer | TIS | G.R. Stevenson | ||||
| DIVISIONAL REPRESENTATIVES FOR NETWORKING (http://wwwcs.cern.ch/wwwcs/public/divreps.html) | |||||||
| Div. | Representative | Div. | Representative | Div. | Representative | Div. | Representative |
| AS | M. Moller | AT | R. Saban | DSU | M. Moller | ECP | J.-P. Porte |
| FI | J. Groz | MT | C. Andrews | PE | D. Duret | PPE | E. Pagiola |
| PS | I. Deloose | SL | P. Lienard | ST | P. Ciriani | TH | R. Sommer |
| TIS | B. Moy | ||||||