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Questions and Answers from the UCO

A more complete collection of Frequently Asked Questions can be found on our Web page at URL:

http://wwwinfo.cern.ch/uco/direct/#FAQs.


General

(Miguel Marquina  and the UCO team, IT/DCI)

Question

The command `acrontab -e' gives me the following error:


 cernsp> /afs/usr/local/etc/arc: cannot authenticate to server afs5:

 No ticket file (tf_util)
 Unknown user: 'unknown', no valid Kerberos ticket?

but it seems that I have a valid afs token:

 cernsp > tokens

 Tokens held by the Cache Manager:
 User's (AFS ID 14524) tokens for afs@cern.ch [Expires Feb 12 12:05]

What can I do?

Answer

You do not have a valid Kerberos ticket. Either you logged in using `rlogin' or `rsh' (which forwards AFS tokens but not Kerberos tickets), or you dropped your Kerberos ticket (e.g. by removing the ticket file or changing the relevant environment variable), or you renewed the AFS token but let the Kerberos ticket expire.

To solve this problem use the command `tokens.krb' to find out about your tickets, and `klog.krb' to request a fresh set.

Question

I have sent a `uuencode' file to a colleague with "pine", and he says it does not work. I have still my own file, I try to `uudecode' it and it looks good. Do you understand what is wrong?

Answer

"uuencode" files sometimes have trailing blanks. If you send these files as ordinary mails (inside the mail body), the mail agent will assume those blanks are irrelevant, so any extraction operation will remove them. The only way to ensure that the original file is respected is by using the `Attachment' option of your mail agent.

N.B. The same goes for PS files. Those files are often wider than 80 characters and mail agents like pine wrap long lines. Again, formats must be respected and this is only achievable by "attaching" them.

Question

I would like to run a cgi-script for one of my private Web page, is it possible?

Answer

cgi-scripts are programs running by definition inside the http server. Private cgi-scripts are a dangerous security hole and are therefore not permitted.

In case you need to run cgi-scripts for your work, contact your Divisional or Group Webmaster who will install and (hopefully) test it.

Question

Is it possible to interactively "talk" with another user if we are not working on the same computer node/platform?

Answer

Yes, with Zephyr (type `man zephyr'), the "Message Service for UNIX Users". It is a notice transport and delivery system that allows UNIX users to send messages to each other (unlike the command `write' users do not need to be on the same node).


X Window

(Miguel Marquina  and the UCO team, IT/DCI)

Question

Is it possible to run on a CERN X terminal (or workstation) an application at SLAC (or anywhere else) that throws back an X window?

Answer

CERN has a security protection mechanism to prevent this. However, if your are using a "CERN standard" desktop (X-terminal or workstation) then you can run mxconns either on the desktop (if its a UNIX workstation), or on the session manager (if its an NCD X terminal).
N.B. mxconns, a tool supported by the workstation support section of IT/DCI, "bypasses" the X security blockage. In case of problems please contact Computer.Security@cern.ch.

The other alternative is to re-number the X terminal (or workstation) to have permament outside visibility. Please contact Network.Support@cern.ch to get this operation performed.

N.B. Please note that the above is only related to X security issues. Let us remind you that for computer security issues in general the main "entry points" are:

Question

Vice-versa is it possible to run and application on CERNSP and get the display output on a DESY (for instance) X terminal (or workstation)?

Answer

There is no problem accessing CERNSP from outside: any machine from anywhere in the world can do a telnet to CERNSP. For instance, if you have an (NCD) X terminal at DESY then you just need to know its name (say `xndesy1'). If you then do a telnet from this terminal to CERNSP and want to run an application based on X Window (e.g. paw, or even a simple xterm) you need to set the DISPLAY environment variable and set the "Access Control" on your local host as explained in the "Guide for the Usage of X Window at CERN". (N.B. on CERNSP you may use the command `host' to find the node you are on).

If this does not work (try with xterm) it means that things are blocked on your site (e.g. DESY or SLAC), maybe for the same security reasons as at CERN. Then you will have to contact your local "User Support" team (e.g. at DESY or SLAC).


Text Processing (Michel Goossens, IT/ASD)

Question

I want to include a PS file (or PS converted to another format) directly in HTML (i.e. I do not want the PS file to be shown by ghostview). How can I convert the PS file to a convenient format and which "simple-to-use" tools exist to do the conversion?

Answer

You are limited by what the Web browsers include at present inline, and that is GIF (some do PNM also). PostScript is a complex language, so it is non-trivial to embed those images inline in the page (GIF is a bitmapped representation optimized for the 100dpi resolution of the screen). There is a utility called "pstogif" (which calls gs internally, I think) which can translate a PS file into a GIF image from the command line, but I do not know whether this command cropped the PS image to their correct size. Such a utility is used inside "latex2html" for generating GIF pictures for the math, tables, figures, etc. (and hence the included EPS files) to be used inside an HTML browser.


NICE 95 (Jason Oh IT/DCI)

Below is a selection of questions and answers related to NICE95. A more extensive list can be obtained on WWW via URL http://wwwinfo.cern.ch/uco/FAQs#nice95

Question

I am using the PC X server Exceed; is it possible to view my PC applications whilst Exceed is still running?

Answer

The answer is "Yes". Exceed, a commercial PC X Server product, has been designed for that: it permits simultaneous execution and interaction of X clients, and DOS, Microsoft Windows, Windows NT and Windows 95 applications across the network or over standard telephone lines. Local Windows and host-based X applications run concurrently on the PC screen, with capability to copy and paste from one window to another, transferring data and images among usually incompatible computing environments.

Here is the recipe for switching to your PC environment: from the Exceed console click on the icon containing 3 cubes. This will launch the configuration menu: select `Window Mode' and check the option panning; now moving to the left or right of the desktop will allow access to PC Windows applications. Another solution would be to minimise the Exceed desktop by clicking on the _ on the top right hand corner of the desktop.

Please note that Exceed is newly available on NICE and is currently there only for evaluation purposes due to the instability of NCD X-ware 5. There is, for the moment, only a limited support for this package.

Question

I am using a PC. How can I copy information from my Exceed session to my NICE 95/NT applications.

Answer

This is achieved by selecting the text with the mouse and clicking on the icon X [ab]; the selected text can then be pasted into a Windows application. There are also other clipboard icons which allow for copying of entire windows or areas.

Question

I have recently received a new Novell account but on NICE95 I don't get the usual desktop icons. For example "phone", "mail" and a shortcut to my home directory. Is there anything wrong?

Answer

No, this behaviour is normal; the icons on the desktop are created only after the account data comes back from Oracle. This may take one or two days after the account is created.

Question

From Windows 95 (NICE95) how can I easily transfer (ftp) files to my afs account?

Answer

The most convenient method is to use Netscape Gold and use the URL ftp://Login_name@cernsp/"afspath", e.g. if your login name on CERNSP is jowett:

ftp://jowett@cernsp.cern.ch/afs/cern.ch/user/j/jowett/<...> You will be prompted to enter the appropriate afs password. You can then drag and drop a file into Netscape window; on confirmation this will be then uploaded into your afs file system. To make file transfer even easier you can save the location in your bookmarks file.

Question

I have a PC laptop on which I wish to install NICE95/NT. Where can I find help?

Answer

If the laptop was bought from the PC shop at CERN, it can be installed by their technicians. Otherwise, it is considered "non standard" and the onus is on the end-user or his divisional support representatives, who may perform the installation.


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