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| IF YOU NEED HELP (Contacts at CERN) | ||||
| Service | Name | Address | Telephone | E-mail Address |
| USER SUPPORT | ||||
| User Consultancy Office (UCO) | 513/R-052 | 74952 | User.Support@cern.ch | |
| Opening hours: Monday 10:00-12:30 and 14:00-17:30, Tuesday-Friday 9.00-12:30 and 14:00-17.30 | ||||
| Team Leader | M.Marquina | 513/1-011 | 74912 | User.Support@cern.ch |
| Help Desk | R.Woolnough | 513/1-020 | 74952,79156 | User.Support@cern.ch |
| User Registration | M.C.Perler | 513/1-017 | 75004 | User.Support@cern.ch |
| Accounting Service | A.Koppanyi | 513/1-016 | 74933 | User.Support@cern.ch |
| Computer Book Selling Service | M.Franceschi | 513/1-022 | 72371 | User.Support@cern.ch |
| CENTRAL COMPUTER OPERATIONS | ||||
| Central Computer Operators (24/24 hours on call) | 513/R-049 | 75011 | Computer.Operations@cern.ch | |
CERNSP  (IBM SP2/AIX)
| H.Renshall | 513/1-016 | 72377 | Harry.Renshall@cern.ch |
|
Work Group Servers
| T.Cass | 31/1-017 | 78724 | Tony.Cass@cern.ch |
| Public Login Servers (interactive UNIX servers) | ||||
|
- HPPLUS (HP/HP-UX)
| T.Smith | 31/1-013 | 73713 | Tim.Smith@cern.ch |
- DXPLUS  (DEC-ALPHA/Digital UNIX)
| A.Miotto | 31/1-021 | 79576 | Alessandro.Miotto@cern.ch |
|
CORE Services | ||||
|
- CSF (Simulation Cluster)
| V.Doré | 513/R-031 | 72397,13+3830 | csf.support@cern.ch |
|
- SHIFT (Reconstruction Cluster)
| F.Hemmer | 31/3-006 | 76104,160128 | Frederic.Hemmer@cern.ch |
PaRC  Service (Engineering Cluster)
| P.Martucci | 31/2-012 | 78611,160277 | parcsp@mail.cern.ch |
|
PIAF Service (Interactive Analysis)
| F.Collin | 513/R-039 | 79457,160278 | Fabien.Collin@cern.ch |
|
CS-2
| E.Mcintosh | 31/3-023 | 74934,13+5584 | Eric.Mcintosh@cern.ch |
| Central VMS Services | T.Whibley | 513/R-033 | 74849 | Tim.Whibley@cern.ch |
| AFS Service Manager | R.Tobbicke | 31/1-024 | 78985 | afs.support@cern.ch |
|
Oracle (Relational Database)
| S.Santiago | 31/3-011 | 74134,13+5580 | oracle.support@cern.ch |
| Distributed Printing | J.L.Vosdey | 513/R-049 | 74976 | printer.support@cern.ch |
| Magnetic Tape Operations | R.Minchin | 513/R-009 | 13+5559 | Richard.Minchin@cern.ch |
| CERN PROGRAM LIBRARY OFFICE | ||||
| Distribution of CERNLIB material | L.Besson | 513/1-014 | 74951 | heplib.support@cern.ch |
| CERNLIB Librarian | I.Mclaren | 513/1-009 | 75010 | heplib.support@cern.ch |
| LHC++ Librarian | J.Shiers | 513/1-002 | 74928 | heplib.support@cern.ch |
| DESKTOP COMPUTING | ||||
|
NICE (Networked PCs)
| A.Pace | 31/1-019 | 72897 | nice.support@cern.ch |
| Macintoshes | K.Pluntke | 513/R-045 | 75015/160023 | Klaus.Pluntke@cern.ch |
| UNIX Workstations and X Terminals | ||||
| - Front Desk | C.Ball | 31/1-015 | 73349 | workstation.frontdesk@cern.ch |
| - Team Leader | P.Defert | 31/1-026 | 73923 | workstation.support@cern.ch |
|
Contact Accounts (according to OS): HP 700 s/w: hp.support@cern.ch - SUN software: sun.support@cern.ch - Solaris s/w: solaris.support@cern.ch RS/6000 s/w: aix.support@cern.ch - DEC's OSF/1 s/w: osf.support@cern.ch - X terminals: xterminal.support@cern.ch | ||||
| COMMUNICATIONS AND NETWORKS | ||||
The complete and up-to-date list of contacts is at URL:http://wwwcs.cern.ch/wwwcs/public/contacts.html
| ||||
| OTHER SERVICES | ||||
| Computer Security | J.Gamble | 31/3-030 | 160261 | Computer.Security@cern.ch |
| Tape Allocation to Experiments | H.Klein | 13/3-024 | 72124,72060 | Hansjorg.Klein@cern.ch |
| Computer Science Library | ||||
| (mornings only) | J.Megies | 513/1-024 | 72379 | Jutta.Megies@cern.ch |
| SERVICE URLs (Some Useful Web Pages) | |
| IT Home Page | http://wwwinfo.cern.ch/ |
| User Support | http://wwwinfo.cern.ch/support |
| User Registration | http://wwwinfo.cern.ch/support/user-registration |
| COmputing Books Selling Service (COBS) | http://wwwinfo.cern.ch/support/cobs-service |
| Computing Books Catalogue | http://consult.cern.ch/books |
| Accounting Service | http://wwwinfo.cern.ch/accounting/ |
| CERN SP2 Service Page | http://wwwsp2.cern.ch/ |
| NICE Home Page | http://nicewww.cern.ch/ |
| UNIX Workstation and X Terminals Support | http://wsspinfo.cern.ch/file/
|
| TvScreen (Systems Status) | http://wwwcio.cern.ch/Others/TvScreen.html |
| Other Computing Newsletters | ||||
| COMPUTING FOR ENGINEERING: See the CERN Computing Support for Engineering Newsletter, | ||||
| Available from | M.Tate-Lavergne | 513/2-010 | 72863 | Monique.Tate-Lavergne@cern.ch |
| Editor | L.Pregernig | 31/1-006 | 72666 | Ludwig.Pregernig@cern.ch |
| SEMINARS AND PRESENTATIONS | |||||
| Designation | Usual Location | Organizer | Div. | Telephone | E-mail Address |
| Computing Colloquia | Auditorium / bldg 500 | S.Jarp | IT | 74944 | Sverre.Jarp@cern.ch |
| Computing Seminars | IT Auditorium 31/3-005 | G.Folger | IT | 79778 | Gunter.Folger@cern.ch |
| J.P.Porte | ECP | 73457 | Jean-Pierre.Porte@cern.ch | ||
| Technical Presentations | IT Auditorium 31/3-005 | S.Cannon | IT | 75036 | Stanley.Cannon@cern.ch |
COMPUTER RESOURCES ALLOCATION COMMITTEE (COCOTIME):
| Chairman: | L.Foa/DG | 4/1-048 | 78126 | Lorenzo.Foa@cern.ch |
| Secretary: | A.Ball/ECP | 14/6-023 | 73849 | Alan.Ball@cern.ch |
DIVISIONAL REPRESENTATIVES FOR COMPUTING
For questions about new registration and resource allocation please ask
the contact person for your division.
| Div. | Representative | Div. | Representative | Div. | Representative | Div. | Representative |
| AS | M. Draper | AT | P. Heymans | IT | A. Koppanyi | DSU | M. Draper |
| ECP | A. Grant | FI | M. Saitta | EST | Ch. Delamare | PE | D. Duret |
| PPE | H. Klein | PS | J. Riche | SL | A. Hilaire | ST | E. Sanchez-Corral |
| TH | R. Sommer | TIS | G.R. Stevenson | ||||
| NICE Divisional Representatives | http://wwwinfo.cern.ch/uco/nice-representatives |
DIVISIONAL REPRESENTATIVES FOR NETWORKING
For questions about new installations, testing, local coordination, etc.,
please ask the contact person for your division (or, if you are an experimental
physicist, the networking contact person within your experimental group).
The complete and up-to-date list of contacts is at URL:
http://wwwcs.cern.ch/wwwcs/public/divreps.html