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| IF YOU NEED HELP (Contacts at CERN) | ||||
| Service | Name | Address | Telephone | E-mail Address |
| USER SUPPORT | ||||
| Help Desk or User Consultancy Office (UCO) | 513/R-052 | 74952 | User.Support@cern.ch | |
| Opening hours: Monday 10:00-12:30 and 14:00-17:30, Tuesday-Friday 9.00-12:30 and 14:00-17.30 | ||||
| User Relations and Service Manager | M.Marquina | 513/1-011 | 74912 | User.Support@cern.ch |
| Help Desk Manager | R.Woolnough | 513/1-020 | 79156 | User.Support@cern.ch |
| User Registration | M.C.Perler | 513/1-017 | 75004 | User.Registration@cern.ch |
| Accounting Service | A.Koppanyi | 513/1-019 | 74933 | User.Support@cern.ch |
| Computer Book Selling Service | M.Franceschi | 513/1-022 | 72371 | COBS.Service@cern.ch |
| Help Desk for Administrative Applications (EDH, BHT, etc.) | 5/R-021 | 79933 | Ais.Support@cern.ch | |
| Opening hours: 8.30-12:30 and 13:30-17.30 | ||||
| CENTRAL COMPUTER OPERATIONS | ||||
| Central Computer Operators (24/24 hours on call) | 513/R-049 | 75011 | Computer.Operations@cern.ch | |
| Public Login Servers (interactive UNIX servers) | ||||
- RSPLUS  (IBM/AIX)
| P.Martucci | 31/1-004 | 78611,160277 | Pietro.Martucci@cern.ch |
|
- HPPLUS (HP/HP-UX)
| T.Smith | 31/1-013 | 73713 | Tim.Smith@cern.ch |
|
- DXPLUS (DEC-ALPHA/Digital UNIX)
| A.Miotto | 31/1-021 | 79576 | Alessandro.Miotto@cern.ch |
|
CORE Services | ||||
|
- CSF (Simulation Cluster)
| V.Doré | 31/2-012 | 72397,160363 | Csf.Support@cern.ch |
|
- SHIFT (Reconstruction & Analysis Clusters)
| T.Cass | 31/1-017 | 78724 | Tony.Cass@cern.ch |
| - PCSF (Windows NT simulation cluster) | C.Boissat | 31/2-012 | 73195,160132 | pcsf-support@listbox.cern.ch |
| - CORE Operations | M.Vergari | 31/2-013 | 74979,160129 | Mario.Vergari@cern.ch |
|
Work Group Servers
| T.Cass | 31/1-017 | 78724 | Tony.Cass@cern.ch |
|
PaRC Service (Engineering
Cluster)
| P.Martucci | 31/2-012 | 78611,160277 | parcsp@mail.cern.ch |
|
PIAF Service (Interactive
Analysis)
| B.Ferrero | 513/2-006 | 74886 | Piaf.Support@cern.ch |
| NAP and Parallel Applications | E.Mcintosh | 31/3-023 | 74934,13+5584 | Eric.Mcintosh@cern.ch |
| Direct Support for Physics | H.Renshall | 31/2-007 | 72377 | Harry.Renshall@cern.ch |
| Central VMS Services | T.Whibley | 513/R-033 | 74849,160355 | Tim.Whibley@cern.ch |
| Oracle Databases | S.Santiago | 31/3-011 | 74134 | Oracle.Support@cern.ch |
| Distributed Printing | J.L.Vosdey | 513/R-049 | 74976 | Printer.Support@cern.ch |
| Tape Allocations and Vault Space | R.Minchin | 513/R-009 | 74936,160133 | Richard.Minchin@cern.ch |
| Stager, tapes and TMS support | - | - | - | Tape.Support@cern.ch |
| APPLICATION SOFTWARE | ||||
| CERN Program Library | L.Besson | 513/1-008 | 74951 | Heplib.Support@cern.ch |
| LHC++ | J.Shiers | 513/1-002 | 74928 | Heplib.Support@cern.ch |
| PAW Support | O.Couet | 513/2-006 | 74886 | Paw.Support@cern.ch |
| GEANT (Maintenance and Developments) | S.Giani | 513/2-013 | 73102 | Simone.Giani@cern.ch |
| DESKTOP COMPUTING | ||||
| Desktop Infrastructure Services | A.Silverman | 31/1-009 | 74955 | Alan.Silverman@cern.ch |
| Distributed File Systems (inc. AFS) | R.Többicke | 31/1-024 | 78985 | Afs.Support@cern.ch |
| Mail Support | - | - | 74952 | Mail.Support@cern.ch |
|
NICE (Networked PCs)
| A.Pace | 31/1-019 | 72897 | Nice.Support@cern.ch |
| Macintoshes | K.Pluntke | 513/R-045 | 75015/160023 | Mac.Support@cern.ch |
| PC Shop (Repairs) | B.Fay | 513/R-047 | 78723 | - |
| PC Shop (Sales) | R.Duval | 513/R-048 | 78140 | - |
| UNIX Workstations and X Terminals | ||||
| - Front Desk | C.Ball | 31/1-027 | 73349 | Workstation.Frontdesk@cern.ch |
| - Team Leader | P.Defert | 31/1-026 | 73923 | Workstation.Support@cern.ch |
|
Contact Accounts (according to OS): HP 700 s/w: Hp.Support@cern.ch - SUN s/w: Sun.Support@cern.ch - Solaris s/w: Solaris.Support@cern.ch RS/6000 s/w: Aix.Support@cern.ch - DEC's OSF/1 s/w: Osf.Support@cern.ch - X terminals: Xterminal.Support@cern.ch | ||||
| INFORMATION, PROCESS and TECHNOLOGY | ||||
| Software Development Tools | A.Khodabandeh | 1/R-005 | 79099 | swtool@ptsun00.cern.ch |
| Adobe FrameMaker | M.Ruggier | 1/R-003 | 78072 | docsys@ptsun00.cern.ch |
| COMMUNICATIONS AND NETWORKS | ||||
| General network operational problems | - | 513/R-034 | 74927 | Network.Support@cern.ch |
The complete and up-to-date list of contacts is at URL:
http://network.cern.ch/wwwcs/public/contacts.html
| ||||
| OTHER SERVICES | ||||
| Computer Security | J.Gamble | 31/3-030 | 160261 | Computer.Security@cern.ch |
| Web Office (general) | R.Cailliau | 53/R-014 | 75005 | Robert.Cailliau@cern.ch |
| Web Office (support) | M.Dimou | 53/R-010 | 73356 | Web.Support@cern.ch |
| Document Computing | M.Goossens | 513/2-002 | 75028 | Michel.Goossens@cern.ch |
| Computer Science Library (mornings only) | J.Megies | 513/1-024 | 72379 | Jutta.Megies@cern.ch |
| Other Computing Newsletters | ||||
| COMPUTING FOR ENGINEERING: See the CERN Computing Support for Engineering Newsletter, | ||||
| Available from | M.Tate-Lavergne | 513/2-010 | 72863 | Monique.Tate-Lavergne@cern.ch |
| Editor | L.Pregernig | 31/1-006 | 72666 | Ludwig.Pregernig@cern.ch |
| SEMINARS AND PRESENTATIONS | |||||
| Designation | Usual Location | Organizer(s) | Div. | Telephone | E-mail Address |
| Computing Colloquia | Auditorium / bldg 500 | S.Jarp | IT | 74944 | Sverre.Jarp@cern.ch |
| Computing Seminars | IT Auditorium 31/3-005 | G.Folger | IT | 79778 | Gunter.Folger@cern.ch |
| J.P.Porte | ECP | 73457 | Jean-Pierre.Porte@cern.ch | ||
| Technical Presentations | IT Auditorium 31/3-005 | S.Cannon | IT | 75036 | Stanley.Cannon@cern.ch |
| Informatics Tutorials | IT Auditorium 31/3-005 | M.Marquina R.Ramos | IT | IT-Training.Service@cern.ch | |
COMPUTER RESOURCES ALLOCATION COMMITTEE (COCOTIME):
| Chairman: | L.Foa/DG | 4/1-048 | 78126 | Lorenzo.Foa@cern.ch |
| Secretary: | A.Ball/ECP | 14/6-023 | 73849 | Alan.Ball@cern.ch |
DIVISIONAL REPRESENTATIVES FOR COMPUTING
For questions about new registration and resource allocation please ask
the contact person for your division.
| Div. | Representative | Div. | Representative | Div. | Representative | Div. | Representative |
| AS | M. Draper | AT | P. Heymans | IT | A. Koppanyi | DSU | M. Draper |
| ECP | A. Grant | FI | M. Saitta | EST | Ch. Delamare | PE | D. Duret |
| PPE | H. Klein | PS | J. Riche | SL | A. Hilaire | ST | E. Sanchez-Corral |
| TH | P. Nason | TIS | G.R. Stevenson | ||||
|
NICE Divisional Representatives An up-to-date list can be found at URL: http://nicewww.cern.ch/homepage/nicerepr.htm
|
DIVISIONAL REPRESENTATIVES FOR NETWORKING
For questions about new installations, testing, local coordination, etc.,
please ask the contact person for your division (or, if you are an experimental
physicist, the networking contact person within your experimental group).
The complete and up-to-date list of contacts is at URL:
http://network.cern.ch/wwwcs/public/divreps.html