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Collected by the IT/User Support Team
This is a collection of Questions & Answers that have been treated by the Computing Helpdesk managed by the User Support group.
N.B. The number in parenthesis refers to
its relative numbering in the User Support "Question-Answer"
database, at URL:
http://consult.cern.ch/qa/NNN
where NNN is the problem identifier (number).
Question
(QA 125)
- 'Shortcut' list in "Start - Documents"
When I use several documents (Excel, Word, Powerpoint
,
etc.) in various orders, some of them do not appear afterwards in
the 'shortcut' list that you get via "Start -
Documents"
, whereas others do. In my case, all
Excel
documents are not listed, whereas all other
Word
and Powerpoint
ones are. Why?
Answer - You have to verify if the
setup (in your case for Excel
) is correct
with:
Tools - Options - General:The
"Recently used file list"
box must be ticked
to make all previously used documents listed.
Question
(QA 138)
- MSDN at CERN
Do I need a licence for MSDN at CERN?
Answer - MSDN (Microsoft Developer Network) is a special program for developers organised on two levels: a free level (the on-line level) available on the Microsoft Web site, and the subscription level.
The complete MSDN package consists of CDs with all the software released by Microsoft during the year (programs, operating systems and libraries). The library part of MSDN is basically a help system containing the help and sample files for all development and back office tools such as Visual Studio, SQL, Office and IIS.
The library part can be read free from the Web site as part of the free access level. The CD of the library as well as the other CDs are not free and are not distributable even if the users have their own licences.
The MSDN library, although is not directly part of Visual Studio (i.e. VB6, VC++ 6 and the rest), is essential to the use of it, since it includes the help files. It must be installed on top of Visual Studio 6 and becomes part of it.
The current situation is that in the past we have stored VB6, VC++ 6 and the MSDN library on network servers and made them available to users through the NICE menu. For VB6 and VC++ 6 this is acceptable provided the users have their own licence, since they do not get directly the CDs. For MSDN this is illegal.
However, there are now several people using this software and relying on it. Additionally, there are negotiations under way with Microsoft to have the CERN software licence include all the development tools as of the year 2000.
For new users, the MSDN library is not available from NICE
so they have to buy it themselves - for example via the
Software Licence Office (Marlene Prigent) - or
wait until the new licence contract is in place. In any case,
VB6 and VC++ 6 users can browse the MSDN
library for free from the Microsoft site if they need
it (http://msdn.microsoft.com/library/default.htm
).
Question
(QA 139)
- Desktop icons
I seem to have lost all but a few of my desktop icons. Is there a
way of getting them back, rather than recreating every single one
again manually?
Answer - The desktop icon shortcuts
reside in the directory J:\W95\Desktop
. The quickest
solution is to have the whole directory restored from the last good
backup by an authorised person (send a mail to
adsm.support@cern.ch
with the details).
Question
(QA 118)
- Passwords on AXCAD cluster
Who can change the password on the AXCAD cluster (for a Euclid
user) ?
Answer - Normally this is the same as
the AFS password and it can be reset by the central Computing
Helpdesk (78888). If they cannot do it (and your login or password
remains invalid after the change) then it means that there is a
problem with your account for EUCLID. You should report the problem
to EDMS.Support@cern.ch
stating that your AFS
password has been changed unsuccessfully.
Question
(QA 120)
- Mouse usage with Exceed
I have just launched Exceed for the first time and I
do not manage to get the full UNIX functionality. I have a PC with a
three-button mouse, but no combination of buttons (individually or
combined) are able to paste the information that I cut at other
screens.
Answer - Most probably your mouse
driver is not matching your mouse type. A freshly installed
PC/NICE95 provides a "Standard PS/2 mouse"
as driver.
If yours is a Logitech (the current three-button mouse
distributed through PCD), you have to associate the appropiate
driver: open the "System" Control Panel
(menu
Start - Settings
), select the "Device Manager"
tab, double-click in "Mouse"
to see which driver is
associated to the mouse. If you have to change it double-click on
this driver, then select the "Driver"
tab and click on
"Change Driver"
to select a good one (for instance
"Logitech PS/2 Port Mouse"
).
Question
(QA 122)
- Xterminals IP address
I have moved my Xterminal to another building, and in addition I
wanted to change its name. I did that through the "http://network/register
"
Web interface, and then used the standard "boot"
command to define the new IP address. However it seems that the
Xterminal still "remembers" its old IP address and then does not
boot from the server.
Answer - Xterminals have the ability to
retain some parameters (such as the IP address) in memory even when
powered off (obvioudly thanks to a battery). In order to redefine
any of those parameters you have to reset the Xterminal memory
first, via the command NVRAM
. The documentation is
quite clear regarding the steps to follow:
X Terminal Guide: section 3.4
Question
(QA 124)
- HOST IDENTIFICATION
on HPPLUS
When I logon to Frascati using ssh
from my HPPLUS
account I get error messages suggesting there is a hacking
problem:
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ @ WARNING: HOST IDENTIFICATION HAS CHANGED! @ @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ IT IS POSSIBLE THAT SOMEONE IS DOING SOMETHING NASTY! Someone could be eavesdropping on you right now (man-in-the-middle attack)! It is also possible that the host key has just been changed. Please contact your system administrator. Add correct host key in /u1/mihai/.ssh/known_hosts to get rid of this message. Agent forwarding is disabled to avoid attacks by corrupted servers. X11 forwarding is disabled to avoid attacks by corrupted servers. Are you sure you want to continue connecting (yes/no)?What can I do to avoid this happening ?
Answer - The problem in this case is
that HPPLUS is not the name of a real node, but a dynamic alias for
a collection of 5 nodes. There is a load balancing mechanism which
initially puts you onto the least loaded node, so when addressing
"hpplus.cern.ch"
you may actually reach
hpplus01
, hpplus02
, etc. This confuses
ssh
which expects to find the same node at the same name
each time.
There are several ways to get around it, but none are really satisfactory:
'yes'
in the
knowledge that nothing "really nasty" is happening,
hpplu02.cern.ch
instead of the alias. This is ok for scp
, but for
ssh
sessions it is not favoured by us as you would be
avoiding the load balancing mechanism,
'-o
"StrictHostKeyChecking=no"'
, or the '-q'
option
for ssh
.
Note that the same error (or similar) can happen even when a
user is refering to a specific node which has been reinstalled
since the user last accessed it with ssh
. Currently
each time a machine (or node) is reinstalled, it gets a new "host
key", and the users have to delete the old one from their known
hosts file.
N.B. Please note that:
ssh
is not a 'deployed' service yet. There are
several issues like this which must first be solved before this is
the case.
Question
(QA 137)
- "sysname"
variable setting on LINUX
There seems to be some confusion about the "sysname" setting on
LINUX and the ASIS repository: "sysname" is set to "i386_linux22"
but in /afs/cern.ch/asis/
there is only a
i386_redhat60
sub-directory. Does it mean that we should not
use /afs/cern.ch/asis/@sys
in the
PATH
?
Answer - i386_redhat60
has
been chosen for ASIS software, but Transarc (for AFS) has chosen
i386_linux22
for the sysname
definition.
By experience the ASIS team knows that the sysname
definition for AFS is not sufficient for software in ASIS. For
instance many AIX 4.2 programs do not work properly on AIX 4.3 but
"fs sysname"
gives in both cases
rs_aix42
. It is why (for the time being) the
@sys
construct cannot be used to access ASIS
software.
Another reason not to have
/afs/cern.ch/asis/@sys
in the path is that redhat 6.0
is not
a complete architecture in AFS. So, only a few
tools which were recompiled explicitly for redhat 6.0
are in
/afs/cern.ch/asis/i386_redhat60
. Others are in the redhat 5.1
directory.
Question
(QA 141)
- LD_LIBRARY_PATH
on Linux
Is it necessary to set under Linux the environment variable
LD_LIBRARY_PATH (as on SUN/Solaris) ?
Answer - This variable is used to
determine where to search for the shared elements for dynamic loading:
in Linux if you have NO LD_LIBRARY_PATH
environment
variable you use the contents of the file
/etc/ld.so.conf
(system level default).
Question
(QA 146)
- Colors in emacs
How can I make emacs
"colourful" in order to
emphasise different statements while editing code (as with
xemacs
) ?
Answer - By default emacs is black and
white. An easy way to make emacs colourful is to add a single line
to your $HOME/.emacs
file as follows:
(global-font-lock-mode t)
Question
(QA 123)
- "I'm away"
message
Is there a way to influence/modify the traditional "I'm
away"
subject of a vacation message? Although I do not ask
for it as part of my text it always appears in the automatic
replies to my correspondents.
Answer - Yes; instead of providing
simply the text to the "setvacation"
program, you can
supply:
Subject: your_subject_of_choice TextNote the mandatory blank line between
"Subject:"
(which then becomes associated to the mail header) and the normal
text.
Question
(QA 131)
- Search on mail folders
I have all my mail folders in AFS. How can I perform a search on
the various mail folders ?
Answer - This is not yet possible with
"pine"
(or only with the UNIX "grep"
command) but you can do it with "Netscape 4.0x"
(at
least on a PC): select "Search Messages"
in the
"Edit"
menu, then follow the proposed selectors/buttons as
required. This works on your INBOX
as well as in
the first hierarchy of stored folders (sub-folders therein have to
be specifically open and searched for, otherwise an error
"xxx is not a selectable mailbox"
appears).
The way to search through the whole Mail Server tree is to
select the "Mail on xxx.mailbox.cern.ch"
folder (the
top of that tree). You can do the same with local mail,
etc.
Question
(QA 132)
- Mail Word, Excel or HTML document
How can I mail a Word, Excel or HTML document such
that the recipient may read the plain text (and does not need to
load Word or a Web browser)?
Answer - One possible solution, on UNIX,
is to use the "lynx"
line-mode Web browser to
process the document before sending it. You can proceed
in the following way:
lynx -dump -nolist url_to_be_translatedThe translation and formatting is not perfect (tables do not get formatted for instance) but good enough for readability.
On a PC, Word or Excel documents
can first be turned into HTML via the option "Save as
HTML"
in the "File"
menu. Once done you could
do the plain-text translation using "Netscape
2(light)" (unfortunately this nice feature was dropped in
later versions): trigger the "Mail Document"
option in
the "File"
menu, then suppress the URL line from the
mail body; click the "Attach"
button and select
"Convert to Plain Text"
.
Question
(QA 133)
- Harrassing messages
I am getting personally e-mail-harassed by a person outside CERN; so
this is not a "generic-spam" issue. What is the suggested way to
proceed in order to make this known to the competent authorities
and, hopefully, have legal actions following it up?
Answer - In the absence of a 'global authority' the 'standard procedure' these days is to address your complaint to the service provider who gives the 'offender' access to the Internet. In more detail, let us distinguish two scenarios. The first is an attack at your professional CERN address. In that case there is:
"hotmail.com"
you might try sending your complain to
"abuse@hotmail.com"
or "cert@hotmail.com"
.
"abuse@cern.ch"
with
the complete mail headers allowing to identify the origin of those
attacks.
"cert@cern.ch"
.
If the attack is to your "private" address (through an external Internet provider; say you have your own hotmail account) CERN should not be involved (understandably). The technical actions still apply (transposed to your Internet provider). You might try legal actions against the offender by becoming plaintiff in front of the police or similar authorities at the offender's country of origin.
Question
(QA 119)
- Web Home page on nicewww
I have a problem while displaying my WWW page at
http://nicewww.cern.ch/~zamora
. I have set it following the
instructions and I receive the following error:
----- HTTP Error 404 404 Not Found The Web server cannot find the file or script you asked for. Please check the URL to ensure that the path is correct. Please contact the server's administrator if this problem persists. ---However if I write explicitly:
http://nicewww.cern.ch/~zamora/default.htmthen it works fine.
Answer - It's not a bug, it's a feature. You have to use
src="/~zamora/contents.htm"instead of
src="contents.htm"and
src="/~zamora/start.htm"instead of
src="start.htm"in the
<frame>
tags in your
default.htm
file.
This is nicewww-specific: <frame
src="contents.htm">
means that contents.htm
is located in the same folder as the "parent" file. And when you
call http://nicewww.cern.ch/~zamora
, the Web server
thinks that the parent file is "~zamora"
, not
"default.htm"
: it tries to retreive
http://nicewww.cern.ch/contents.htm
, which is missing, of
course.
Question
(QA 130)
- Access to ROOT
I want to run ROOT here at CERN. How can I access it ?
Answer - On an AFS machine like the
ATLAS_WGS
set the environment variable:
ROOTSYS=/afs/cern.ch/na49/library.4/ROOT/v2.20/hp700_ux102/rootand add
$ROOTSYS/bin
to your $PATH
.
Then simply type root
as a command line.
Alternative versions can be selected from the
/afs/cern.ch/na49/library.4/ROOT/
directory. (See http://root.cern.ch
-
"Availability"
- for more details.
Question
(QA 145)
- No "telnet"
to SLAC as of September 1st 1999
When I try to "telnet" to SLAC (or use any other remote commands
like rlogin, rsh, rexec, rcp
) it fails. Why ?
Answer - The answer is given in the following news published by the Network team, end of August 1999:
Please note that due to computer security reasons, SLAC will be blocking "telnet" and all remote commands (rlogin, rsh, rexec, and rcp) at their external firewall as of Wednesday, September 1st You may find additional information on this subject at: http://www2.slac.stanford.edu/security/telnet-alert.htm If this action would severely impact your work, you are requested to contact the SLAC Security Officer (security@slac.stanford.edu) as soon as possible. Please note that secure access using SSH is possible (try "man ssh" and the corresponding SLAC page at the URL above). You may wish to read as well about "mxconns" at: http://wwwinfo.cern.ch/dis/security/x/mxconns/ If you have further questions, please do not hesitate to contact the Computing Help Desk (x78888, Helpdesk@cern.ch), and we will do our best in trying to help you. Network Operations - IT/Communications Systems
For matters related to this article please contact the author.
Cnl.Editor@cern.ch