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Questions and Answers from the Computing HelpdeskCollected by the IT/User Support Team Nicole Crémel (Editor) , IT/User Support Abstract
This is a collection of Questions & Answers that have been treated by the Computing Helpdesk managed by the User Support group. N.B. The number in parentheses refers to
its relative numbering in the User Support "Question-Answer"
database, at URL:
PC Support -(Hannes Schwarzbauer IT/User Support)
Question (QA 192) - Reset profile
on Windows NT
Answer - Any authorized administrator can do it, including the Computing Helpdesk (78888) who have been granted these privileges. To see the list of authorized people: Start - System Management - Nice NT Domain Admin. - Reset local administrator passwordand then click on "show authorised" : you will find
all accounts that have the required privileges for this, including
`helpdesk' .
N.B. The people currently authorised to reset roaming profiles are the same people authorised to reset computer accounts. The procedure to be followed by the administrator is
explained in a separate QA, at URL:
Question (QA 204) - Visual
Studio and Visual Basic on NICE
Answer - Today we have two versions of Visual Studio available on our NICE servers: 1. Visual C++ V5 and Visual Basic V5
They come as two separate packages and can be installed via
the NICE 8-Software Engineering, Development, Visual C++ (or Visual Basic)The service pack 3 (icon 2 in both groups) for
this version has to be added after installing the main
product(s).
Applications developed under VC++ and VB mostly require
additional components to run properly (e.g OCXs and DLLs). For
applications developed with 2. Visual Studio 6 This single package (including VC++ and VB) should be installed from the following path: \\ntinfo01\vol2\Visualstudio6Enterprise, run 'setup.exe'Afterwards the service pack 3 from VS6 should be
added from
\\ntinfo01\vol2\VisualStudio_Servpacks\Vssp3, run 'setupsp3.exe'Attention: Since the VS6 required components are not distributed on NICE, version 6 compiled applications will not run. The user has to deliver the required OCXs,DLLs and registry settings with his applications. In other words, he has to create a package. This can be easily done for VB applications using the 'Package and deployment
wizard' in the VS6 tools program group. For C++ programs,
you can use the 'Depends' tool to find the dependent
components. In any case, packaging applications will become the
standard on Windows 2000 and is the only way to distribute your
application(s) on large scale.
Question (QA 227) - Default
browser
Answer - By default, the browser used
by the PC is Internet Explorer. To change it to
Netscape:
Question (QA 262) - NICE space
Answer - Most probably you have reached the "hard-coded" upper limit of 300 MB which cannot be over-ridden by the Helpdesk anymore and a manual intervention (from the NICE team) is needed.
Question (QA 265) - NICE server
Answer - From the DOS prompt
(
Question (QA 268) -
Powerpoint and NICE logo
Answer -
UNIX Support -(Nicole Crémel and Roger Woolnough IT/User Support)
Question (QA 181) - Login scripts
initialization
Answer - First note that your complete
directory from last night is available online in the
If that is not sufficient then the command
Question (QA 194) - CPU time
exceeded in batch job
Answer - Unfortunately not: unless the user explicitly specifies to keep some files in the work directory, all files - except the standard output - are deleted when the job terminates.
If files were kept, they could be copied back by the user
with a simple [rsplus08] ~ > rsh rsbat001 ls -l /pool/lsf/pilar/170289_135917 total 32 -rw-r----- 1 pilar t2 13552 Nov 4 12:02 941588516.170289.out
Question (QA 195) - Linux machine
shutdown
Answer - From the machine :
telnet :
Question (QA 208) - GNU
Answer - This is apparently a bug which
has disappeared with GNU
Question (QA 219) - LXPLUS and
LXBATCH
Answer - LXPLUS/LXBATCH is managed in a similar way as RSPLUS/RSBATCH:
Question (QA 220) -
Answer - There is a known bug on Linux
with LSF programs using X core dump (such as
N.B.
Question (QA 225) - stagein -v LT0097 -q 1 Ze20 STG11 - invalid user: 6919So it looks like I don't have permission to stage atlas tapes.
Answer - The first thing to be checked
is that the users has 2 accounts (login) on
Question (QA 303) -
Answer -
To fully use the
Note: this has to be installed as
Mail Support -(Michel Franceschi and Miguel Marquina IT/User Support)
Question
(QA 289)
- Netscape version 4.7
Answer -
There are no important changes regarding the "Web client" part
(WWW browser) but more for the Netscape mail agent. What happens when you change to this new version is explained at:
A printable version of this documentation of this product is at:
Question
(QA 292)
-
Answer -
We have already seen "misbehaviours"
with Netscape on ALPHA machines. All is reduced
to reset your own Netscape
configuration which is probably corrupted. Try this: and then launch Netscape.
If "cured", you would only need to copy back
both your bookmarks and your addressbook:
DeskTop Publishing -(Andreas Wagner IT/User Support)
Question (QA 182) - Strange
characters in Word document
Answer - While you view or edit a
document on the screen, you can display characters such as To see if you added an extra space between words, typed spaces instead of a tab character, and so on:
All check box instead of selecting each individual
check box, and deselect it when you want to get rid of them.
Web Publishing -(Maria Dimou IT/User Support)
Question (QA 184) - Installing
Internet Explorer 4
Answer - In the last few months NICE system people have noticed PCs having corrupted registry settings preventing MSIE4 or MSIE5 from being installed. They checked that this problem does not come from NICE itself (otherwise they could have fixed it for everybody). The only workaround to this problem is to do a full re-install of Windows/95 before installing MSIE4. Once this is done the user should not have any further problems.
Question (QA 185) - Internet
Explorer version
Answer - MSIE4 has been replaced by MSIE5. This is the only version you can install from NICE. but people who use MSIE4 can continue to do so. Please note that MSIE3 does not work correctly with the current NICE nor with numerous Web sites around the world.
When users complain about MSIE, it is important to know
which version they run with:
Question (QA 190) - Directory
browsing from the Web on NICE
\\srv1_home\usr11\HOME\USER\MyDocs\What is the way to do it? Can I make my "Public" directory browsable too?
Answer - http://nicewww.cern.ch/~USER ,it will try to get default.htm from your
j:\www , not just j:\ .
The same situation exists with directory browsing requests. If you
enter
http://nicewww.cern.ch/doc/usere/uswwwe/uswwwe2.htm
Concerning the "Public" directory browsing: Unfortunately, you can not make contents of your Public folder available from the Web. Your web space is mapped to your j:\www folder, for example http://nicewww.cern.ch/~USER/ will show you contents of the j:\www folder http://nicewww.cern.ch/~USER/foo/bar/ - contents of the j:\www\foo\bar.To enable directory browsing you have to put a nicewww.ini file into the j:\www folder, containing the following lines: [NiceWWW] EnableDirectoryBrowsing = 1
This is all explained in:
Question (QA 199) - Default
Web-page
Answer - On
NB: The extension
Question (QA 210) - Priority for
search engines
Answer - As stated in the the
Infoseek manual ( <META name="keywords" content="MY_TYPE_OF_INFO, RELEVANT_KEYWORDS">Like that, the search engine will index your page giving a higher rate to these keywords, making your page appear higher in the result list, if the search was on these keywords. N.B. You can read more on metadata at URLs: http://www.cern.ch/WebOffice/Doc/DCmetadata.html http://www.cern.ch/WebOffice/Presentations/Tutorials/Metadata/ http://www.cern.ch/WebOffice/Presentations/Tutorials/Searching/ http://cern.ch/consult/cnl/233/art_metad.html
Question (QA 217) - Password
protection
Answer - If the page is in AFS and
served by
Miscellaneous
Question (QA 189) - Colour problem
with Exceed
An unexpected feature is that it then changes the colours in the output. What can be done to avoid this problem? Answer - This is a bug in Exceed and we still expect a proper solution from Hummingbird's. However it seems that you can solve the problem by changing the "Display Properties" settings from 16 bits planes to 8 bits planes: Start --> Settings --> Control Panel --> Display --> Settings -->The bug is the following: if the Windows 95 color depth is 16 while the server is using only 8 planes (PseudoColor) - setting required by xwpick to work properly - the
XGetImage() call capture 8 planes, but not those used by the
X server itself. This can easily be seen using the standard
xwd/xwud programs from the X11R5 distribution.
About the author(s): Nicole Crémel is working in the User Support group and, with Roger Woolnough, is responsible for the supervision of operations of the Computing Helpdesk. Editing and revising the "Question and Answers" database is a daily task of most members of the group. |