CHANGE_ME TITLE describing the incident (not the underlying problem that caused the incident)

Description

CHANGE_ME Brief (a few lines) introducing the incident. Focus on what the end-users may have seen. The detailed problem analysis should be done under 'Analysis' below)

Impact

• CHANGE_ME who was affected and what was the damage

Time line of the incident

• CHANGE_ME 01-Jan-00 00:00 - Mr. X changed something
• CHANGE_ME 01-Jan-00 00:01 - this went wrong
• CHANGE_ME 01-Jan-00 01:00 - the operator got an alarm
• CHANGE_ME ...

Analysis

• CHANGE_ME Free text description of what, why and how it happened

Follow up

• CHANGE_ME how to avoid this happens again

-- MarcinBlaszczyk - 20-Sep-2010