SA1 KPIs for Quarter Five

KSA1.1 - Number of Incidents

During the reporting period 172 tickets have been assigned in total to the 32 SUs, 8 of them in top priority, 13 in very urgent, 42 in priority urgent, and 109 have been marked as less urgent.

KSA1.2 - Incident resolution time

During the reporting period 153 tickets have been solved, 7 of top priority, 7 very urgent, 37 urgent and 102 less urgent. The overall average time to solution has been 57,6 days, while the median is 53.5 days.

KSA1.3 - Number of problems

KSA1.4 - Number of urgent changes

KSA1.5 - Change application time

Still not computable.

KSA1.6 - Number of releases

KSA1.7 - Number of release rollbacks

No releases had to be rolled back during the quarter. The value of this KPI is 0.

-- AndreaCeccanti - 13-Oct-2011