Support status report 19-10-2012

As of 2012-10-19 00:00:47.856050, there are 170 open tickets in EMI SUs, of which:
    7 assigned,
    59 in progress,
    101 on hold,
    0 reopened,
    3 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    1 very urgent,
    1 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "CREAM woes for LHCb at CERN" https://ggus.eu/tech/ticket_show.php?ticket=87539
   SLA check: OK (Assigned on: 2012-10-18 16:57:54. To be taken in charge before 2012-11-08 16:57:54)

   (gLite WMS) "ISBfiles are not removed after being uncompressed" https://ggus.eu/tech/ticket_show.php?ticket=87533
   SLA check: OK (Assigned on: 2012-10-18 12:40:28. To be taken in charge before 2012-11-08 12:40:28)

   (gLite WMS) "EMI1 WMS 3.3.8 (from Staged Rollout): glite-lb-purge.cron" https://ggus.eu/tech/ticket_show.php?ticket=87328
   SLA check: OK (Assigned on: 2012-10-13 13:08:25. To be taken in charge before 2012-11-05 09:00:00)

   (gLite L&B) "EMI2 CREAMCE - machine runs out of inodes due to dglogd.log files" https://ggus.eu/tech/ticket_show.php?ticket=87264
   SLA check: OK (Assigned on: 2012-10-12 14:46:15. To be taken in charge before 2012-11-02 14:46:15)

   (CREAM-BLAH) "YAIM configuration does not work with HA Torque" https://ggus.eu/tech/ticket_show.php?ticket=74338
   SLA check: OK (Assigned on: 2012-10-01 15:16:06. To be taken in charge before 2012-10-22 15:16:06)

Of the 5 less urgent tickets, 0 violate the SLA 

urgent :
   (DPM Development) "dpm-drain leaving many files behind : how to drain these ?" https://ggus.eu/tech/ticket_show.php?ticket=86510
   SLA check: OK (Assigned on: 2012-10-18 13:32:16. To be taken in charge before 2012-10-25 13:32:16)

Of the 1 urgent tickets, 0 violate the SLA 

very urgent :
   (LFC Development) "AGAIN: EMI-2 LFC_mysql dies regularly" https://ggus.eu/tech/ticket_show.php?ticket=87437
   SLA check: OK (Assigned on: 2012-10-18 13:15:10. To be taken in charge before 2012-10-22 13:15:10)

Of the 1 very urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• https://ggus.eu/ws/ticket_info.php?ticket=71374, CREAM, less urgent, absolutely nothing has happened with this ticket since more than one year! Is there any progress on the issue? The related Savannah ticket doesn't show any.
• https://ggus.eu/tech/ticket_show.php?ticket=72506, CREAM-BLAH, urgent, absolutely nothing has happened with this ticket since more than one year! what is its status? Status of the Savannah ticket is "None" since its creation a year ago
• https://ggus.eu/tech/ticket_show.php?ticket=73094, StoRM, less urgent, waiting for reply from supporters, absolutely nothing has happened with this ticket since one year! what is its status?
• https://ggus.eu/ws/ticket_info.php?ticket=78607, gLite SGE Utils, very urgent, on hold - the priority does not match the comment that solution is worked on on "best effort" basis

• https://ggus.eu/tech/ticket_show.php?ticket=85132, CREAM-BLAH, very urgent, on hold, the ETA field has to be filled in
• https://ggus.eu/tech/ticket_show.php?ticket=84509, CREAM-BLAH, very urgent, on hold, the ETA expired again
• https://ggus.eu/tech/ticket_show.php?ticket=87065, dCache Support, very urgent, in progress, the ETA field has to be filled in
• https://ggus.eu/tech/ticket_show.php?ticket=86218, EMI UI, very urgent, in progress, the ETA field has to be filled in
• https://ggus.eu/tech/ticket_show.php?ticket=83129, EMI WN, very urgent, in progress, the ETA expired
• https://ggus.eu/tech/ticket_show.php?ticket=84716, LFC Development, very urgent, in progress, the ETA field has to be filled in

There are 26 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

• APEL-EMI - https://ggus.eu/tech/ticket_show.php?ticket=71054
• ARC - https://ggus.eu/tech/ticket_show.php?ticket=72070
• CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=66603
• CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=66818
• CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=72805 (has it been released with EMI-2 update 2 on 12/08/2012?, on 17-7-2012 it says "next EMI2 update")
• CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=71374
• CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=72506
• CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=74338
• CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=74796
• DPM Development - https://ggus.eu/tech/ticket_show.php?ticket=74277
• FTS Development - https://ggus.eu/tech/ticket_show.php?ticket=72118
• gLite Yaim Core - https://ggus.eu/tech/ticket_show.php?ticket=74369
• LFC Development - https://ggus.eu/tech/ticket_show.php?ticket=71160
• StoRM - https://ggus.eu/ws/ticket_info.php?ticket=72559
• StoRM - https://ggus.eu/tech/ticket_show.php?ticket=73094
• VOMS-Admin - https://ggus.eu/tech/ticket_show.php?ticket=74027
• VOMS-Admin - https://ggus.eu/tech/ticket_show.php?ticket=74058

-- MathildeRomberg - 19-Oct-2012