Support status report 20-1-2012

As of 2012-01-20 07:50:08.657427, there are 174 open tickets in EMI SUs, of which:
    1 assigned,
    55 in progress,
    99 on hold,
    2 reopened,
    17 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (VOMS) "(EMI) VOMS functionality" https://ggus.eu/tech/ticket_show.php?ticket=78337
        SLA check: OK (Assigned on: 2012-01-18 10:36:33. To be taken in charge before 2012-02-08 10:36:33)

Of the 1 less urgent tickets, 0 violate the SLA 

• https://ggus.eu/tech/ticket_show.php?ticket=76562, very urgent, LFC Development, nothing happened since early December, what is the status of this ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=72561, very urgent, Information System Development, no activity since October 19, 2011, what is the status of this ticket?
• https://ggus.eu/ws/ticket_info.php?ticket=73721, very urgent, gLite Torque Utils, public diary says mid of October "New patches of gLite Torque available in the EGI Staged Rollout", what is the status of this ticket?

-- MathildeRomberg - 20-Jan-2012