Support status report 24-8-2012
As of 2012-08-24 00:00:48.801065, there are 175 open tickets in EMI SUs, of which:
3 assigned,
52 in progress,
107 on hold,
1 reopened,
12 waiting for reply.
The tickets in assigned include:
0 top priority,
0 very urgent,
2 urgent,
1 less urgent.
Assigned ticket detail (per priority):
less urgent :
(VOMS) "EMI-1 voms-proxy-init incomplete error messages" https://ggus.eu/tech/ticket_show.php?ticket=85002
SLA check: OK (Assigned on: 2012-08-08 21:46:40. To be taken in charge before 2012-08-30 09:00:00)
Of the 1 less urgent tickets, 0 violate the SLA
urgent :
(CREAM-BLAH) "epel repository conflict" https://ggus.eu/tech/ticket_show.php?ticket=85401
SLA check: OK (Assigned on: 2012-08-22 10:21:58. To be taken in charge before 2012-08-29 10:21:58)
(CREAM-BLAH) "CREAM-CE hangs" https://ggus.eu/tech/ticket_show.php?ticket=85307
SLA check: OK (Assigned on: 2012-08-21 10:05:56. To be taken in charge before 2012-08-28 10:05:56)
Of the 2 urgent tickets, 0 violate the SLA
Tickets to be discussed:
- https://ggus.eu/tech/ticket_show.php?ticket=85132, CREAM-BLAH, top priority, in progress, the ETA field has to be filled in
- https://ggus.eu/tech/ticket_show.php?ticket=78337, VOMS, very urgent, on hold, the ETA field has to be filled in
- https://ggus.eu/tech/ticket_show.php?ticket=81995, Proxyrenewal, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?
- https://ggus.eu/tech/ticket_show.php?ticket=84716, LFC Development, very urgent, in progress, the ETA field has to be filled in
- https://ggus.eu/tech/ticket_show.php?ticket=83129, EMI WN, very urgent, in progress, ETA expired mid of July!
- https://ggus.eu/tech/ticket_show.php?ticket=81247, gLite WMS, very urgent, on hold, EGI expects a comment!
- https://ggus.eu/tech/ticket_show.php?ticket=73094, StoRM, les urgent, waiting for reply from supporters, absolutely nothing has happened with this ticket since one year! what is its status?
There are 29 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:
- gLite WMS - https://ggus.eu/ws/ticket_info.php?ticket=53037 (please specify release date explicitly!)
- gLite WMS - https://ggus.eu/ws/ticket_info.php?ticket=64397 (please specify release date explicitly! Which update of EMI-2 will include the fix?)
- CREAM - https://ggus.eu/ws/ticket_info.php?ticket=66603 (any idea when it will be released?)
- gLite Security - https://ggus.eu/ws/ticket_info.php?ticket=70412 (in addition, EGI waits for a reaction from supporters!)
- VOMS-admin - https://ggus.eu/ws/ticket_info.php?ticket=70436 (in addition, EGI waits for a reaction from supporters!)
- ARC - https://ggus.eu/ws/ticket_info.php?ticket=70478 (could you give an estimate, when it will be fixed?, in addition, EGI waits for a reaction from supporters!)
- gLite Security - https://ggus.eu/ws/ticket_info.php?ticket=70691 (in addition, EGI waits for a reaction from supporters!)
- CREAM - https://ggus.eu/ws/ticket_info.php?ticket=71374 (any idea when it will be released?)
- lcg_utils Development - https://ggus.eu/ws/ticket_info.php?ticket=71646 (please give a release date)
- ARC - https://ggus.eu/ws/ticket_info.php?ticket=72070 (please give an estimate in which version of SAM it is going to be released)
- FTS Development - https://ggus.eu/ws/ticket_info.php?ticket=72118 (please provide an estimate, when the solution can be tested)
- FTS Development - https://ggus.eu/ws/ticket_info.php?ticket=72358 (in addition, EGI waits for a reaction from supporters!)
- CREAM-BLAH - https://ggus.eu/ws/ticket_info.php?ticket=72506 (as the related Savannah ticket says to be fixed in EMI1, it should be said in which EMI-1 or EMI-2 update version the fix will be available)
- StoRM - https://ggus.eu/ws/ticket_info.php?ticket=72559 (in addition, EGI waits for a reaction from supporters!)
- CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=72805 (has it been released with EMI-2 update 2 on 12/08/2012?)
- StoRM - https://ggus.eu/tech/ticket_show.php?ticket=72997 (in addition, EGI waits for a reaction from supporters!)
- gLite WMS - https://ggus.eu/tech/ticket_show.php?ticket=73047 (in addition, EGI waits for a reaction from supporters!)
- StoRM- https://ggus.eu/tech/ticket_show.php?ticket=73094
- dCache Support - https://ggus.eu/tech/ticket_show.php?ticket=73314 (in addition, EGI waits for a reaction from supporters!)
- gLite WMS - https://ggus.eu/tech/ticket_show.php?ticket=73395 (please give a release date)
- VOMS - https://ggus.eu/tech/ticket_show.php?ticket=73649 (in addition, EGI waits for a reaction from supporters!)
- lcg_util Development - https://ggus.eu/tech/ticket_show.php?ticket=73806
- AMGA - https://ggus.eu/tech/ticket_show.php?ticket=73857
other Tickets waiting for a reaction from supporters:
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MathildeRomberg - 24-Aug-2012
Topic revision: r1 - 2012-08-24
- unknown