-- JamieShiers - 20 Feb 2008
Tier0 Targets
| Time Interval | Issue | Target |
|---|---|---|
| End 2008 | Consistent use of all WLCG Service Standards | 100% |
| 30' | Operator response to alarm / call to +41227675011 / mail to VO grid alarm mailing list | 99% |
| 1 hour | Operator response to alarm / call to +41227675011 / mail to VO grid alarm mailing list | 100% |
| 4 hours | Expert intervention in response to above | 95% |
| 8 hours | Problem resolved | 90% |
| 24 hours | Problem resolved | 99% |
| VO | Mailing list | Members |
|---|---|---|
| ALICE | alice-grid-alarm@cernNOSPAMPLEASE.ch | |
| ATLAS | atlas-grid-alarm@cernNOSPAMPLEASE.ch | K.Bos, S.Campana, M.Branco and A.Nairz |
| CMS | cms-operator-alarm@cernNOSPAMPLEASE.ch | |
| LHCb | lhcb-operator-alarm@cernNOSPAMPLEASE.ch |
Tier1 Targets
| Time Interval | Issue | Target |
|---|---|---|
| 1 working day | All MoU Problems | 95% |
Tier2 Targets
| Time Interval | Issue | Target |
|---|---|---|
| 1 working day | All MoU Problems | 90% |
This topic: LCG > WebHome > WLCGCommonComputingReadinessChallenges > CriticalServiceTargets
Topic revision: r2 - 2008-02-20 - JamieShiers
Copyright &© 2008-2024 by the contributing authors. All material on this collaboration platform is the property of the contributing authors. or Ideas, requests, problems regarding TWiki? use Discourse or Send feedback