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Linux3rdLevel
(2009-05-15,
JanVanEldik
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!FIO service managers can use a privileged access Remedy flow to the Linux Support Team, by opening a ticket to the "Linux 3rdLevel". A mail interface exists: Linux.3rdLevel@cern.ch To facilitate an efficient handling of problem tickets submitted to this flow, service managers should provide as much hard data as possible. In particular: * What are the symptoms of the problem? * When did the problem start? * Any recent changes that may have caused them? * Is the problem reproducible? * Do you have a standalone reproducer? * Where does the problem occur? * Anything hardware specific ("only on machines of type XXX")? * Anything OS / architecture specific? * Is the problem user specific? * Criticality * How does this problem impact the service? * Machine access * Please provide root and/or interactive access for the Linux Support team (=fuji=, =jveldik=, =polok= and =schroder=) before opening the ticket. * Is the machine in production? Can it be rebooted? Please also describe the investigations you have already done yourself :) <!-- * Set ALLOWTOPICVIEW = DepITFIOGroup -->
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Topic revision: r6 - 2009-05-15
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JanVanEldik
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