Rota roles (draft to be reviewed)

At this time Linux rota role include :

• Rebuild and Update slc5 / slc6 packages
• Sync CC7 and SIGs packages
• Deal with security issue in a timely manner
• Maintain linuxsoft repositories
• C5 reports with updates and relevant information
• AIMS2 support
• Linuxsoft.cern.ch ; distribution server support (all distributions + official mirrors)
• Postgres DBonDemand for koji follow-up (itssb for unavailability, backups)
• Oracle DB for aims2 follow-up (itssb for unavailability)
• Grant RHEL/RHEV licenses to users
• Report ticket to Red Hat (see below)
• Bi-monthly Red Hat meeting for ticket follow-up
• Change service account password and update tbag values

At this time Koji rota role include :

• Tag creation
• User creation
• Debug issue with rpm build problem.

For the Cloud image support:

• Docker repo creation
• Docker user creation
• Build and Publish official cloud/docker images

Pre req

• RPM building skills ; rpmbuild / repos / yum understanding
• Introduction to linuxsoft architecture (TBD soon in a Section meeting) and official distribution scripts.
• Koji / image factory crash course.
• Debugging skills ; Desktops/Servers support bring any kind of issue on different software stack.

Important Rules

• All problems reported as a SNOW ticket. No Jira.
• No support for additional package not in the distribution ; important packages for big communities can be added to -extra or -cernonly.
• No support for Fedora / Ubuntu / etc... Second level has best effort policy at this time for those.
• Machine access should be request by 2nd level and available when ticket forwarded to 3rd level. (cern-linuxsupport-access --help)

Important doc

Reporting issues to Red Hat

Problem is reported to happen on SLC6/6 or CC7

• Reproduce in a non puppet environment
• Reproduce on a licensed RHEV / RHEL machine
• Generate a "sosreport"
• Go to http://access.redhat.com
• Open a ticket and provide all information
• Change snow ticket to "Waiting for 3rd party" and add case number