How to identify the right VOC support group

End user's incidents and requests related to machines or services belonging to a given VO (Virtual Organisation) should be first addressed to the corresponding Virtual Organization Coordinator(s) (aka VOCs) e-group. That e-group contains the people responsible for those services. Those VOC(s) could, if need be, create a SNOW ticket at:

• CERN Service Portal

The up-to-date list of VOCs e-groups can be obtained by querying for all e-groups containing the string "-VOC-" at:

• http://cern.ch/egroups

Currently (08/06/2011) the list of VOCs e-groups contains:

	VOBox-VOC-ALICE	Static		VOBox VO Contacts for ALICE	Active
	VOBox-VOC-All	Static		VOBox combined list of all VOC contacts	Active
	VOBox-VOC-arda	Static		VOBox VO Contacts for arda	Active
	VOBox-VOC-ATLAS	Static		VOBox VO Contacts for ATLAS	Active
	VOBox-VOC-CASPUR	Static		VOBox VO Contacts for CASPUR	Active
	VOBox-VOC-CMS	Static		VOBox VO Contacts for CMS	Active
	VOBox-VOC-COMPASS	Static		VOBox VOC Contacts for the COMPASS Experiment	Active
	VOBox-VOC-dip	Static		VOBox VO Contacts for DIP	Active
	VOBox-VOC-ETICS	Static		VOBox VO Contacts for ETICS	Active
	VOBox-VOC-HARP	Static		VOBox VOC Contacts for HARP Experiment	Active
	VOBox-VOC-LCD	Static		LCD VOBox contacts	Active
	VOBox-VOC-LHCb	Static		VOBox VOC Contacts for LHCb	Active
	VOBox-VOC-NA48	Static		VOBox VOC Contacts for NA48 Experiment	Active
	VOBox-VOC-PARTNER	Static		VOBox VO Contacts for partner	Active
	VOBox-VOC-SEC	Static		VOBox VO Contacts for SECurity	Active
	VOBox-VOC-SFT	Static		VOBox VO Contacts for PH-SFT applications	Active
	VOBox-VOC-thqcd	Static		VOBox VO Contacts for THQCD	Active
	VOBox-VOC-WLCG

How to identify which VOC group is responsible for a given machine

To identify which VOC e-group is responsible for a given machine, just check the "Responsible for the device" field for that machine in its LANDB entry.

-- JuanManuelGuijarro - 08-Jun-2011