Procurement and Installation of Computing Material

Procedure(s) to order a new desktop (portable) computer

• Consult with J.Harvey if agrees to the purchase
• Ask him for the budget code to use
• Login in EDH (http://edh.cern.ch), if you do not have a EDH account consult N.Knoors

• Select "Material Request (Stores)" or go to the link: https://edh.cern.ch/Document/MAG/

• Click "Find catalog items by SCEM or description"
• Go to "Standard PCs" in the store category "80"

        80        INFORMATICS
   
        80.01     DESKTOP PERSONAL COMPUTERS - (PC's)
   
        80.01.0A   STANDARD PC's

• In "80.01.0A - STANDARD PC's" Select the button with the charriot. This will add a line in the Material Request and you can specify the "Quantity" value.

If you also want to order a monitor:

• Click "Find catalog items by SCEM or description"
• Go to "17", 19", 21" LCD MONITORS" in the store category "80"

        80        INFORMATICS

        80.10     MONITORS (SCREENS) FOR DESKTOP COMPUTERS
   
        80.10.0A  17", 19", 21" LCD MONITORS

• In "80.10.0A - 17", 19", 21" LCD MONITORS " Select the button with the charriot. This will add a line in the Material Request and you can specify the "Quantity" value.

• Complete the Material Request filling the "Delivery Location" and the "Budget Code" that will be charged.
• "Save" and "Send" the order

To Order a Laptop

The procedure is exactly the same but you should go to the store category:

        80        INFORMATICS

        80.03     PORTABLE COMPUTERS ( LAPTOPS)
   
        80.03.0A  STANDARD PORTABLE COMPUTERS

Installation procedure for a new machine at the user's workplace

• Move the computer (and screen and keyboard, etc) at the location where you want to have it installed
• If the machine does not have a name select one following the group standard (no fancy names):
  • Go to https://network.cern.ch/sc/fcgi/sc.fcgi?Action=SelectForDisplay
  • "Search by Device Name" the string PCPHSFT*
  • As name select a name not used, following the sequence

• Send an email to the "helpdesk@cern.ch" asking them to install a new machine. specifying:
  • Computer name
  • Location
  • Network Plug
  • OS to install: "Windows" or "Linux" or "dual bool Windows and Linux"
  • Local users: the account names that will be local administrators of the machine

• Example:

Subject: Installation PCPHSFT17 (0032 RC-0022)

Bonjour
  I would like to request the installation of a PC: 

- Name: PCPHSFT17
- Office: 0032 RC-0022 
- Network Plug: 0022/02
- OS to install: Dual boot Linux et Windows
- Local users: aimar, harvey

Merci.
Best regards.

• You will be contacted by the PC Support to arrange for the appointment for the installation: they need to be able to go into the office mentioned about.

Procedure to request the move of a computer from one room/desk to another

• Move the computer to the new location
• Connect it to the network outlet

• Go to the Network Registration page: http://cern.ch/register
• Select "Move System"
• "Search by Device Name" your PC
• Specify the new "Location" and "New Outlet". Leave the outlet unspecified if the computer wil not be temporarily plugged on any network

• Wait for the confirmation via email that the network has been reconfigured, if it is a "Flash Update" you will be told on the web page and you don't need to wait any confirmation

Procedure to request re-installation of a computer

• Ask the users of the computer to save all their local files. They should not have any important file locally anyway...

• Follow the same procedure as for a new installation, asking them to erase everything that is on the computer.

Procedure for requesting the repair of a computer equipment

• Send an email to the "pc.support@cern.ch" mentioning the Serial Number of you computer and ask them where you should bring the material
• They will check if the material is under warranty or not and send it to the supplier

• If the material is under warranty
  • Will be repaired and you will receive it in your office
• If the material is NOT under warranty
  • You will be contacted by the supplier that will make you a price quote for the repair
  • If you decide for the repair ask for a fax, otherwise ask them to send you the material back
  • Once you have the fax go to EDH and make a "Purchase Requisition (DAI)"

• You will receive the material repaired in your office