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Please use the generic electronic mail address for the service whenever possible. These mailboxes will be read even when the usual specialist is absent. It is helpful to use relevant keywords in the subject field of your message. Contact specialists directly only for very urgent cases or for very general consultations.
| IF YOU NEED HELP (Contacts at CERN) | ||||
| Service | Name | Address | Telephone | E-mail Address |
| FRONT LINES | ||||
| UCO Help Desk | 513/R-052 | 74952 | User.Support@cern.ch | |
| Opening hours: Monday-Friday 9.00-12:30 and 14:00-17.30 | ||||
| Help Desk for Administrative Applications (EDH, BHT, etc.) | 5/R-021 | 79933 | Ais.Support@cern.ch | |
| Opening hours: 8.30-12:30 and 13:30-17.30 | ||||
| Central Computer Operators (24/24 hours on call) | 513/R-049 | 75011 | Computer.Operations@cern.ch | |
| USER SUPPORT | ||||
| User Relations and Service Manager | M.Marquina | 513/1-011 | 74912 | User.Support@cern.ch |
| Help Desk Manager | R.Woolnough | 513/1-020 | 79156 | User.Support@cern.ch |
| User Registration | M.C.Perler | 513/1-017 | 75004 | User.Registration@cern.ch |
| Accounting Service | A.Koppanyi | 513/1-019 | 74933 | User.Support@cern.ch |
| Computer BookShop | R.Woolnough | 513/1-020 | 79156 | COBS.Service@cern.ch |
| CENTRAL COMPUTERS | ||||
| Public Login Servers (interactive UNIX servers) | ||||
- RSPLUS  (IBM/AIX)
| P.Martucci | 31/1-004 | 78611,160277 | Pietro.Martucci@cern.ch |
|
- HPPLUS (HP/HP-UX)
| T.Smith | 31/1-013 | 73713 | Tim.Smith@cern.ch |
|
- DXPLUS (DEC-ALPHA/Digital UNIX)
| A.Miotto | 31/1-021 | 79576 | Alessandro.Miotto@cern.ch |
|
CORE Services | ||||
|
- CSF (Simulation Cluster)
| V.Doré | 31/2-012 | 72397,160363 | Csf.Support@cern.ch |
|
- SHIFT (Reconstruction & Analysis Clusters)
| T.Cass | 31/1-017 | 78724 | Tony.Cass@cern.ch |
| - PCSF (Windows NT simulation cluster) | C.Boissat | 31/2-012 | 73195,160132 | pcsf-support@listbox.cern.ch |
| - CORE Operations | M.Vergari | 31/2-013 | 74979,160129 | Mario.Vergari@cern.ch |
|
Work Group Servers
| T.Cass | 31/1-017 | 78724 | Tony.Cass@cern.ch |
|
PaRC Service (Engineering
Cluster)
| P.Martucci | 31/2-012 | 78611,160277 | parcsp@mail.cern.ch |
|
PIAF Service (Interactive
Analysis)
| B.Ferrero | 513/2-006 | 74886 | Piaf.Support@cern.ch |
| NAP and Parallel Applications | E.Mcintosh | 31/3-023 | 74934,13+5584 | Eric.Mcintosh@cern.ch |
| Direct Support for Physics | H.Renshall | 31/2-007 | 72377 | Harry.Renshall@cern.ch |
| Central VMS Services | T.Whibley | 513/R-033 | 74849,160355 | Tim.Whibley@cern.ch |
| Oracle Databases | S.Santiago | 31/3-011 | 74134 | Oracle.Support@cern.ch |
| Distributed Printing | J.L.Vosdey | 513/R-049 | 74976 | Printer.Support@cern.ch |
| Tape Allocations and Vault Space | R.Minchin | 513/R-009 | 74936,160133 | Richard.Minchin@cern.ch |
| Stager, tapes and TMS support | - | - | - | Tape.Support@cern.ch |
| Central Data Recording (CDR) | - | - | - | Cdr.Support@cern.ch |
| APPLICATION SOFTWARE | ||||
| CERN Program Library | L.Besson | 513/1-008 | 74951 | Heplib.Support@cern.ch |
| LHC++ | J.Shiers | 513/1-002 | 74928 | Heplib.Support@cern.ch |
| PAW Support | O.Couet | 513/2-006 | 74886 | Paw.Support@cern.ch |
| GEANT (Maintenance and Developments) | S.Giani | 513/2-013 | 73102 | Simone.Giani@cern.ch |
| DESKTOP COMPUTING | ||||
| Desktop Infrastructure Services | A.Silverman | 31/1-009 | 74955 | Alan.Silverman@cern.ch |
| Distributed File Systems (inc. AFS) | R.Többicke | 31/1-024 | 78985 | Afs.Support@cern.ch |
| Mail Support | A.Taddei | 31/1-016 | 79349/74952 | Mail.Support@cern.ch |
|
NICE (Networked PCs)
| A.Pace | 31/1-019 | 72897 | Nice.Support@cern.ch |
| MACintoshes Support | F. Ovett | 513/R-044 | 78138/160009 | Mac.Support@cern.ch |
| MACintoshes Sales | I. Forrat | 513/R-048 | 78191 | Isabelle.Forrat@cern.ch |
| PC Desktop (Repairs) | J.L.Penaud | 513/R-048 | 78140 | PC.Admin@cern.ch |
| PC Desktop (Sales) | C.Ball | 513/R-048 | 73349 | PC.Admin@cern.ch |
| UNIX/LINUX Support | P.Defert | 31/1-026 | 73923 | Philippe.Defert@cern.ch |
|
Contact Accounts (according to OS): HP 700 s/w: Hp.Support@cern.ch - SUN s/w: Sun.Support@cern.ch - Solaris s/w: Solaris.Support@cern.ch RS/6000 s/w: Aix.Support@cern.ch - DEC's OSF/1 s/w: Osf.Support@cern.ch - X terminals: Xterminal.Support@cern.ch | ||||
| INFORMATION, PROCESS and TECHNOLOGY | ||||
| Software Development Tools | A.Khodabandeh | 1/R-005 | 79099 | swtool@ptsun00.cern.ch |
| Adobe FrameMaker | M.Ruggier | 1/R-003 | 78072 | docsys@ptsun00.cern.ch |
| COMMUNICATIONS AND NETWORKS | ||||
| General network operational problems | - | 513/R-034 | 74927 | Network.Support@cern.ch |
| Remote/Mobile Computing | D.Heagerty | 31/3-028 | 74975 | Denise.Heagerty@cern.ch |
The complete and up-to-date list of contacts is in the
"Communications Systems Group" Home page, at URL:
http://network.cern.ch
| ||||
| OTHER SERVICES | ||||
| Computer Security | J.Gamble | 31/3-030 | 160261 | Computer.Security@cern.ch |
| Web Office (general) | R.Cailliau | 53/R-014 | 75005 | Robert.Cailliau@cern.ch |
| Web Office (support) | M.Dimou | 53/R-010 | 73356 | Web.Support@cern.ch |
| Other Computing Newsletters | ||||
| COMPUTING FOR ENGINEERING: See the CERN Computing Support for Engineering Newsletter, | ||||
| Distribution | M.Tate-Lavergne | 513/2-010 | 72863 | Monique.Tate-Lavergne@cern.ch |
| Editor | L.Pregernig | 31/1-006 | 72666 | Ludwig.Pregernig@cern.ch |
| SEMINARS AND PRESENTATIONS | |||||
| Designation | Usual Location | Organizer(s) | Div. | Telephone | E-mail Address |
| Computing Colloquia | Auditorium / bldg 500 | S.Jarp | IT | 74944 | Sverre.Jarp@cern.ch |
| Computing Seminars | IT Auditorium 31/3-005 | G.Folger | IT | 79778 | Computing.Seminar@cern.ch |
| Technical Presentations | IT Auditorium 31/3-005 | S.Cannon | IT | 75036 | Stanley.Cannon@cern.ch |
| Informatics Tutorials | IT Auditorium 31/3-005 | M.Marquina R.Ramos | IT | IT-Training.Service@cern.ch | |
COMPUTER RESOURCES ALLOCATION COMMITTEE (COCOTIME):
| Chairman: | L.Foa/DG | 4/1-048 | 78126 | Lorenzo.Foa@cern.ch |
| Secretary: | H.Meinhard/EP | 1/1-028 | 76031 | Helge.Meinhard@cern.ch |
DIVISIONAL REPRESENTATIVES FOR COMPUTING
For questions about new registration and resource allocation please ask
the contact person for your division.
| Div. | Repres. | Div. | Repres. | Div. | Repres. | Div. | Repres. | Div. | Repres. |
| AS | M. Draper | AT | P. Heymans | IT | A. Koppanyi | DSU | M. Draper | FI | M. Saitta |
| EST | Ch. Delamare | PE | D. Duret | EP | H. Klein | PS | J. Riche | SL | A. Hilaire |
| ST | E. Sanchez-Corral | TH | P. Nason | TIS | G.R. Stevenson | ||||
|
NICE Divisional Representatives See URL: http://nicewww.cern.ch/homepage/nicerepr.htm
|
DIVISIONAL REPRESENTATIVES FOR NETWORKING
For questions about new installations, testing, local coordination, etc.,
please ask the contact person for your division (or, if you are an experimental
physicist, the networking contact person within your experimental group).
The complete and up-to-date list of contacts is given in the
"Communications Systems Group" Home page, at URL:
http://network.cern.ch