Time Interval | Issue | Target |
---|---|---|
End 2008 | Consistent use of all WLCG Service Standards | 100% |
30' | Operator response to alarm / call to +41227675011 / mail to VO grid alarm mailing list | 99% |
1 hour | Operator response to alarm / call to +41227675011 / mail to VO grid alarm mailing list | 100% |
4 hours | Expert intervention in response to above | 95% |
8 hours | Problem resolved | 90% |
24 hours | Problem resolved | 99% |
VO | Mailing list | Members |
---|---|---|
ALICE | alice-grid-alarm@cernNOSPAMPLEASE.ch | |
ATLAS | atlas-grid-alarm@cernNOSPAMPLEASE.ch | K.Bos, S.Campana, M.Branco and A.Nairz |
CMS | cms-operator-alarm@cernNOSPAMPLEASE.ch | |
LHCb | lhcb-operator-alarm@cernNOSPAMPLEASE.ch |
Time Interval | Issue | Target |
---|---|---|
1 working day | All MoU Problems | 95% |
Time Interval | Issue | Target |
---|---|---|
1 working day | All MoU Problems | 90% |