How to identify the right VOC support group

End user's incidents and requests related to machines dedicated to a given VO (called VOBoxes) or services run on such machines should be first addressed to the corresponding Virtual Organization Coordinator(s) (aka VOCs) e-group. That e-group contains the people responsible for those services. Those VOC(s) could, if need be, create a SNOW ticket at:

• CERN Service Portal

• http://cern.ch/egroups

Currently (08/06/2011) the list of VOCs e-groups contains:

	VOBox-VOC-ALICE	Static		VOBox VO Contacts for ALICE	CDB cluster = voalice
	VOBox-VOC-LHCb	Static		VOBox VOC Contacts for LHCb	CDB cluster = volhcb
	VOBox-VOC-ATLAS	Static		VOBox VO Contacts for ATLAS	CDB cluster = voatlas
	VOBox-VOC-CMS	Static		VOBox VO Contacts for CMS	CDB cluster = vocms
	VOBox-VOC-COMPASS	Static		VOBox VOC Contacts for the COMPASS Experiment	CDB cluster = vobox
	VOBox-VOC-ETICS	Static		VOBox VO Contacts for ETICS
	VOBox-VOC-HARP	Static		VOBox VOC Contacts for HARP Experiment	CDB cluster = vobox
	VOBox-VOC-LCD	Static		LCD VOBox contacts	CDB cluster = vobox
	VOBox-VOC-dip	Static		VOBox VO Contacts for DIP
	VOBox-VOC-NA48	Static		VOBox VOC Contacts for NA48 Experiment	CDB cluster = vobox
	VOBox-VOC-PARTNER	Static		VOBox VO Contacts for partner	CDB cluster = vobox
	VOBox-VOC-SEC	Static		VOBox VO Contacts for SECurity
	VOBox-VOC-SFT	Static		VOBox VO Contacts for PH-SFT applications	CDB cluster = lcgapp
	VOBox-VOC-thqcd	Static		VOBox VO Contacts for THQCD
	VOBox-VOC-CASPUR	Static		VOBox VO Contacts for CASPUR	CDB cluster = vobox
	VOBox-VOC-arda	Static		VOBox VO Contacts for arda

How to identify which VOC group is responsible for a given machine

To identify which VOC e-group is responsible for a given machine, just check the "Responsible for the device" field for that machine in its LANDB entry.

-- JuanManuelGuijarro - 08-Jun-2011