CHANGE_ME TITLE describing the incident (not the underlying problem that caused the incident)
Description
CHANGE_ME Brief (a few lines) introducing the incident. Focus on what the end-users may have seen. The detailed problem analysis should be done under 'Analysis' below)
Impact
- CHANGE_ME who was affected and what was the damage
Time line of the incident
- CHANGE_ME 01-Jan-00 00:00 - Mr. X changed something
- CHANGE_ME 01-Jan-00 00:01 - this went wrong
- CHANGE_ME 01-Jan-00 01:00 - the operator got an alarm
- CHANGE_ME ...
Analysis
- CHANGE_ME Free text description of what, why and how it happened
Follow up
- CHANGE_ME how to avoid this happens again