-- JamieShiers - 23 Jan 2006
Weekly phone conferences are held, and the details and timings of these are published on the
Primary Contact points
If you don't know what the cause of the problem is, send mail to thelcg-sc.support@cern.ch list. This contacts the 2nd level support team who can route your problem appropriately.
| Usage | |
|---|---|
| mailto:lcg-sc.support@cernNOSPAMPLEASE.ch | LCG Service Challenge Support |
| Tel No. | CERN Extn | Usage |
|---|---|---|
| +41 (76) 487 4111 | 164111 | Primary 2nd level support |
| +41 (76) 487 4222 | 164222 | Backup 2nd level support |
Software Support Contact Details
These lists can give you direct contact to the software development and support teams for various software components.| Usage | |
|---|---|
| mailto:fts-support@cernNOSPAMPLEASE.ch | Support list for the gLite File Transfer Service Software |
| mailto:hep-service-lfc@cernNOSPAMPLEASE.ch | Support list for LHC File Catalog Software |
| mailto:hep-service-dpm@cernNOSPAMPLEASE.ch | Support list for the LCG Disk Pool Manager |
| mailto:castor2.support@cernNOSPAMPLEASE.ch | Support list for the new CASTOR2 software |
Service Challenge Related Mailing Lists
The general service challenge lists are listed in order below from most general to most specific. These can be use for discussion (-tech and -expt) or for passing general information to wider groups not directly involved with the technical aspects (-info and -man).
| Usage | |
|---|---|
| mailto:service-challenge-man@cernNOSPAMPLEASE.ch | LCG Service Challenges - management contacts (PEB, GDB, AF etc.) |
| mailto:service-challenge-tech@cernNOSPAMPLEASE.ch | LCG Service Challenges - technical contacts (T0/T1/T2/expt contacts) |
| mailto:service-challenge-info@cernNOSPAMPLEASE.ch | Open list for info / discussion (includes above) |
| mailto:service-challenge-expt@cernNOSPAMPLEASE.ch | Experiment contacts for LCG Service Challenges (member of SC-tech) |
service-challenge-tech mailing list. 
Edit | Attach | Topic revision: r1 - 2006-01-23 - JamieShiers
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