Tier 1 Contact Details

Contact with the Service Challenge teams is through the following email lists (wlcg-tier1-contacts@cernNOSPAMPLEASE.ch includes all of these except GGUS):

Site	Contact E-Mail Address	Contact Phone Number (office hours unless specified)	Official (MB) name
GGUS	support@ggus.org	+49 (0)721 6082 8383 Only in case of GGUS system unavailability	-
CERN	grid-cern-prod-admins@cern.ch	+41 22 767 5011 (CC operator, 24 x 7)	CERN-PROD
ASGC	asgc-t1-op@lists.grid.sinica.edu.tw	+886-2-2788-0058 ext 1005	TW-ASGC
BNL	RT-RACF-GridServices@bnl.gov	+1 631-344 5480	US-T1-BNL
FNAL	cms-t1@fnal.gov	+1 630-840-2345 (helpdesk, 24 x 7)	US-FNAL-CMS
GRIDKA	lcg-admin@lists.kit.edu	see contact information in GOCDB (+4972160828383)	DE-KIT
IN2P3	grid.admin@cc.in2p3.fr	+33 4 78 93 08 80	FR-CCIN2P3
INFN	t1-admin@cnaf.infn.it	+39 3387351333	IT-INFN-CNAF
JINR	t1adm@lxmail.jinr.ru	see contact information in GOCDB	JINR-T1
KISTI	gsdc-01@kisti.re.kr	see contact information in GOCDB	KR-KISTI-GSDC
NDGF	support@ndgf.org		NDGF
PIC	lcg.support@pic.es	+34 609 931343	ES-PIC
RAL	lcg-support@gridpp.rl.ac.uk	+44 1235 446777	UK-T1-RAL
RRC-KI	gridops@grid.kiae.ru	see contact information in GOCDB	RRC-KI-T1
SARA NIKHEF	grid.support@sara.nl grid.support@nikhef.nl	+31 20 592 8008	NL-T1
TRIUMF	lcg_support@triumf.ca	+1 604 222 7333 (main TRIUMF control room - 24 x 7)	CA-TRIUMF

Experiments Grid Operations Contacts

The VO online information and contacts are always up to date on the operations portal:

• Go to http://operations-portal.in2p3.fr/vo/search
• Select the VO (alice, atlas, cms or lhcb) from the long list and click OK
• All the information is shown (scroll down the long page)

ALICE	broadcast-alice-lcg-task-force@cern.ch
ATLAS	atlas-project-adc-operations@cern.ch
CMS	cms-24-7-operations-alert@cern.ch
LHCb	lhcb-production@cern.ch
	lhcb-dirac-developers@cern.ch

Operations and Service Contacts

See the list of Grid Operations Contacts.

See also the Resource Centers page on GOC DB.

Tier-0 Contacts

The CERN IT Manager-on-Duty can be contacted via mod@cern.ch (phone 163013 / +41754113013). See also the CERN IT Service Status page.

The IT Service Manager on Duty (SMOD) Web and e-mail address (CCServiceManagerOnDuty@cernNOSPAMPLEASE.ch).

IT service managers can be contacted through it-dep-service-managers@cern.ch

CIC-On-Duty

project-eu-egee-sa1-cic-on-duty@cern.ch

VO Managers

ALICE	project-lcg-vo-alice-admin@cern.ch
ATLAS	project-lcg-vo-atlas-admin@cern.ch
CMS	project-lcg-vo-cms-admin@cern.ch
LHCb	project-lcg-vo-lhcb-admin@cern.ch

Site Offline Procedure

1. If a site goes completely off-line (e.g. major power failure) and they want to let the world know, then they should contact their Regional Operations Centre by phone and ask them to make the broadcast.
2. If the site is also the ROC, then the ROC should phone one of the other ROCs and ask them to make the broadcast.
3. We already have a backup grid operator-on-duty team each week, so if the primary one goes off-line, then they call the backup who takes over.
4. The phone number for the CERN Grid Operations room is +41227674952
5. The phone number for the CERN Computer Operator is +41227675011, mobile +41754114230
6. See also the list of Tier1/GGUS/CERN contacts/phone numbers above