Procurement and Installation of Computing Material

Procedure to order a new desktop (portable) computer

• Login to EDH (http://edh.cern.ch)
• Select "Material Request (Stores)" or go to the link: https://edh.cern.ch/Document/MAG/
• Click "Find catalog items by SCEM or description"
• Go to "Standard PCs" in the store category "80"

        80        INFORMATICS  
        80.01     DESKTOP PERSONAL COMPUTERS - (PC's)
        80.01.0A   STANDARD PC's

• In "80.01.0A - STANDARD PC's" Select the button with the 'shopping basket'. This will add a line in the Material Request and you can specify the "Quantity" value.

To order a monitor:

• Click "Find catalog items by SCEM or description"
• Go to "17", 19", 21" LCD MONITORS" in the store category "80"

        80        INFORMATICS
        80.10     MONITORS (SCREENS) FOR DESKTOP COMPUTERS
        80.10.0A  17", 19", 21" LCD MONITORS

• In "80.10.0A - 17", 19", 21" LCD MONITORS " Select the button with the 'shopping basket'. This will add a line in the Material Request and you can specify the "Quantity" value.

• Complete the Material Request filling the "Delivery Location" and the "Budget Code" that will be charged.
• "Save" and "Send" the order

To Order a Laptop:

Follow the same procedure using the store category:

        80        INFORMATICS
        80.03     PORTABLE COMPUTERS ( LAPTOPS)
        80.03.0A  STANDARD PORTABLE COMPUTERS

Installation procedure for a new machine at the user's workplace

• Move the computer (and screen and keyboard, etc) to the location where you want to have it installed
• If the machine does not have a name select one following the group standard e.g. :
  • Go to https://network.cern.ch/sc/fcgi/sc.fcgi?Action=SelectForDisplay
  • "Search by Device Name" the string PCPHSFT*
  • Note the last name used and use the next in the sequence for the new machine i.e. PCPHSFTnn
• Send an email to the "helpdesk@cern.ch" asking them to install a new machine, specifying:
  • Computer name
  • Location
  • Network Plug
  • OS to install: "Windows" or "Linux" or "dual boot Windows and Linux"
  • Local users: the account names that will be local administrators of the machine
• Example:

Subject: Installation PCPHSFT17 (0032 RC-0022)
 I would like to request the installation of a PC: 
   - Name: PCPHSFT17
   - Office: 0032 RC-0022 
   - Network Plug: 0022/02
   - OS to install: Dual boot Linux et Windows
   - Local users: aimar, harvey

• You will be contacted by PC Support to arrange an appointment for the installation: they will obviously need access to the office mentioned in your email.
• Further information on Linux Services at CERN can be found here and for Windows here.

Procedure to request the move of a computer from one room/desk to another

• Move the computer to the new location
• Connect it to the network outlet
• Go to the Network Registration page: http://cern.ch/register
• Select "Move System"
• "Search by Device Name" your PC
• Specify the new "Location" and "New Outlet". Leave the outlet unspecified if the computer wil not be temporarily plugged on any network
• Wait for the confirmation via email that the network has been reconfigured, if it is a "Flash Update" you will be told on the web page and you don't need to wait any confirmation

Procedure to request re-installation of the OS on a computer

• Ask the users of the computer to save all their local files. They should not have any important file locally anyway...
• Follow the same procedure as for a new installation, asking them to erase everything that is on the computer before re-installing the OS.
• Further information on Linux Services at CERN can be found here and for Windows here.

Procedure for requesting the repair of computer equipment

• Send an email to the "pc.support@cern.ch" mentioning the Serial Number of you computer and ask them where you should bring the material
• They will check if the material is under warranty or not and send it to the supplier
• If the material is under warranty
  • It will be repaired and you will receive it in your office
• If the material is NOT under warranty
  • You will be contacted by the supplier that will quote you a price for the repair
  • If you decide to make the repair ask them to fax you a 'devis'
  • If you decide not to make the repair, ask them to send you the material back
  • Once you have the fax go to EDH and make a "Purchase Requisition (DAI)"
• You will receive the material repaired in your office