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Service Name Address Telephone E-mail Address

USER CONSULTANCY OFFICE (UCO) 513/R-052 4952 user.support@cern.ch Opening hours: Monday 10:00-12:30 and 14:00-17:00, Tuesday-Friday 9.00-12:30 and 14:00-17.00

All aspects Miguel Marquina 513/1-017 4912 user.support@cern.ch

Accounting Service Attila Koppanyi 513/1-019 4933 user.support@cern.ch

User Registration M.C.Perler 513/1-017 5004 user.support@cern.ch

Consultancy Office R.Woolnough 513/1-020 9156 user.support@cern.ch

Computer Book Selling Service M.Franceschi 513/1-022 2371 user.support@cern.ch

CENTRAL COMPUTER OPERATIONS (24 HOURS) 513/R-066 5011 operator@cernvm

All aspects & IBM David Underhill 513/R-035 4920 d.underhill@cern.ch

Central VAXes Tim Whibley 513/R-033 4849 t.whibley@cern.ch

CERNSP Harry Renshall 513/1-016 2377 h.renshall@cern.ch

CS-2 Eric Mcintosh 31/3-023 4934,13+5584 e.mcintosh@cern.ch

CORE services - CSF Vincent Doré 513/R-031 2397,13+3830 csf.support@cern.ch

CORE services - SHIFT Gordon Lee 513/1-020 4974 g.lee@cern.ch

PaRC service Pietro Martucci 31/S-022 8611,13+5553 parcsp@parcb.cern.ch

PIAF service Thomas Petterson 513/R-036 4919 t.pettersson@cern.ch CERN PROGRAM LIBRARY OFFICE

All aspects Jamie Shiers 513/1-002 4928 cernlib@cern.ch

SP2, RS-6000 (AIX), VMS Jamie Shiers 513/1-002 4928 cernlib@cern.ch

HP/UX, SGI, SHIFT, CSF Gunter Folger 513/1-003 5010 cernlib@cern.ch

DECstation, Sun Ian Mclaren 513/1-003 5010 cernlib@cern.ch

Distribution of CERNlib material Lysiane Besson 513/1-014 4951 cernlib@cern.ch OTHER SERVICES

Desktop Computing Chris Jones 31/2-020 4884 chris.jones@cern.ch

User Migration Task Force Miguel Marquina 513/1-017 4912 User.Support@cern.ch

NICE (Novell coordination) David Foster 31/1-009 2663/13+5631 Nice.Support@cern.ch

Central VMS Service Manager Judy Richards 31/R-009 4983 j.richards@cern.ch

Oracle Sergio Santiago 31/3-011 4134,13+5580 oracle.support@cern.ch

Computer Security John Gamble 31/3-030 3105 j.gamble@cern.ch

Distributed Printing Jean-Louis Vosdey 513/R-049 5011 printer.support@cern.ch

Networks Alasdair Ross 513/R-034 4927 netops@cern.ch

Vault & Cartridge operations R.P. Minchin 513/R-009 13+5559 ric.minchin@cern.ch

Tape Allocation to Experiments Hansjorg Klein 13/3-024 2124,2060 hans.klein@cern.ch

Computer Science Library, mornings only Jutta Megies 513/1-024 2379 j.megies@cern.ch

Service URLs (WWW)

• User Migration Task Force
• Accounting Service
• User Registration
• Consultancy Office
• Computer Book Selling Office

Available from Anne Perrelle 31/1-003 2406 a.perrelle@cern.ch COMPUTING FOR ENGINEERING: See the CERN Computing Support for Engineering Newsletter,

Available from Monique Tate-Lavergne 513/2-010 2863 m.tate@cern.ch COMPUTER TIME ALLOCATION COMMITTEE (COCOTIME):

Chairman: L.Foa/DG 4/1-048 8126 lorenzo.foa@cern.ch

Secretary: A.E.Ball/ECP 14/6-023 3849 alan.ball@cern.ch

Unix Workstations and X Terminals Support (List of Contact Accounts)

Name Address Telephone E-mail Address

Team Leader Alan Silverman 31-1-030 4955 Workstation.support@cern.ch

Front Desk Christiane Ball 31-1-015 3349 Workstation.frontdesk@cern.ch

Service E-mail Address

SUN software sun.support@cern.ch

HP 700 s/w hp.support@cern.ch

X terminals xterminal.support@cern.ch

DEC's OSF/1 s/w osf.support@cern.ch

Apollo/Domain apollo.support@cern.ch

AFS afs.support@cern.ch

RS/6000 s/w aix.support@cern.ch

SGI software sgi.support@cern.ch

Printers printer.support@cern.ch

ULTRIX s/w ultrix.support@cern.ch

Solaris s/w solaris.support@cern.ch

Communications and Networks

Please use generic electronic mail addresses whenever possible. These mailboxes will be read even when the usual specialist is absent. It is helpful to use relevant keywords in the subject field of your message. Contact specialists directly only for very urgent cases or for very general consultations.

A complete and up-to-date version of this list in also available here.

SERVICE E-MAIL ADDRESS

Software and interface consultancy John.Gamble@cern.ch or Mike.Gerard@cern.ch

Network infrastructure consultancy (backbone and FDDI) Joop.Joosten@cern.ch or Jacques.Rochez@cern.ch

Network infrastructure consultancy (Ethernet in buildings) George.Smyris@cern.ch

Network security alerts (hacking attacks) cert@cern.ch (if urgent: 4927 or 8665) [5011 night/weekend]

General network operational problems netops@cern.ch (if urgent: 4927 or 8665) [5011 night/weekend]

Specific Ethernet problems ethernet.support@cern.ch or 2299

Internet (TCP/IP) registration requests tcpip@cern.ch

LAT terminal server registration requests lat.support@cern.ch (2299 for problems)

DECnet Registration Requests and Queries decnet.support@cern.ch (dxmint::decnet-support)

Other registration requests netops@cern.ch

Queries about electronic mail mail.support@cern.ch

Novell coordination and general PC networking advice nice@cern.ch

Advice on Macintosh networking macnet@cern.ch (2299 for problems) [4366 for general Macintosh problems]

Seminars and Presentations

Designation Location Organizer Div. Telephone E-mail Address

Computing Colloquia Auditorium / bldg 500 Sverre Jarp CN 4944 s.jarp@cern.ch

Computing Seminars CN Auditorium 31/3-005 Gunter Folger CN 5010 g.folger@cern.ch

Jean-Pierre Porte ECP 3457 j.pierre.porte@cern.ch

Technical Presentations CN Auditorium 31/3-005 Stanley Cannon CN 5036 stan.cannon@cern.ch

Divisional Representatives for Computing

Div. Representative Div. Representative

AS M. Draper AT P. Heymans

CN A. Koppanyi DSU M. Draper

ECP A. Grant FI S. Lauper

MT Ch. Delamare PE D. Duret

PPE H. Klein PS J. Riche

SL A. Hilaire ST E. Sanchez-Corral

TH R. Sommer TIS G.R. Stevenson

Divisional Representatives for Networking

Div. Representative Div. Representative

AS M. Moller AT R. Saban

DSU M. Moller ECP J.-P. Porte

FI J. Groz MT C. Andrews

PE D. Duret PPE E. Pagiola

PS I. Deloose SL P. Lienard

ST P. Ciriani TH R. Sommer

TIS B. Moy

See also here.

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