Support status report 2-3-2012

As of 2012-03-02 08:50:03.499738, there are 209 open tickets in EMI SUs, of which:
    0 assigned,
    61 in progress,
    124 on hold,
    2 reopened,
    22 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    0 less urgent.

Assigned ticket detail (per priority):

Tickets to be discussed:

• https://ggus.eu/ws/ticket_info.php?ticket=78607, very urgent, gLite SGE Utils, status is "on hold" but there is no related bug tracker ticket. needs to be added
• https://ggus.eu/ws/ticket_info.php?ticket=78785, very urgent, gLite Torque Utils, waiting for reply for four weeks now, should be closed as the user does not seem to be interested in it any more.

-- MathildeRomberg - 02-Mar-2012