Support status report 3-8-2012

As of 2012-08-03 00:00:48.685836, there are 177 open tickets in EMI SUs, of which:
    1 assigned,
    52 in progress,
    107 on hold,
    1 reopened,
    16 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (LFC Development) "Strange requests from LFC to DNS" https://ggus.eu/tech/ticket_show.php?ticket=84501
   SLA check: OK (Assigned on: 2012-07-27 09:04:38. To be taken in charge before 2012-08-17 09:04:38)

Of the 1 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• https://ggus.eu/tech/ticket_show.php?ticket=81864, gLite WMS, very urgent, on hold, the ETA field has to be filled in - when will the fix be released? Also, the related savannah ticket has severity medium (4), which seems to be inconsistent with "very urgent"
• https://ggus.eu/tech/ticket_show.php?ticket=81995, Proxyrenewal, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?
• https://ggus.eu/ws/ticket_info.php?ticket=78607, gLite SGE Utils, very urgent, on hold, no activity since four months! EGI expects a comment!
• https://ggus.eu/tech/ticket_show.php?ticket=81247, gLite WMS, very urgent, on hold, EGI expects a comment!

There are 25 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

• gLite WMS - https://ggus.eu/ws/ticket_info.php?ticket=53037 (please specify release date explicitly!)
• gLite WMS - https://ggus.eu/ws/ticket_info.php?ticket=64397 (please specify release date explicitly! Which update of EMI-2 will include the fix?)
• CREAM - https://ggus.eu/ws/ticket_info.php?ticket=66603 (any idea when it will be released?)
• gLite Security - https://ggus.eu/ws/ticket_info.php?ticket=70412 (in addition, EGI waits for a reaction from supporters!)
• VOMS-admin - https://ggus.eu/ws/ticket_info.php?ticket=70436 (in addition, EGI waits for a reaction from supporters!)
• ARC - https://ggus.eu/ws/ticket_info.php?ticket=70478 (could you give an estimate, when it will be fixed?)
• gLite Security - https://ggus.eu/ws/ticket_info.php?ticket=70691 (in addition, EGI waits for a reaction from supporters!)
• CREAM - https://ggus.eu/ws/ticket_info.php?ticket=71374 (please provide an estimate, when it will be released)
• lcg_utils Development - https://ggus.eu/ws/ticket_info.php?ticket=71646 (in addition, EGI waits for a reaction from supporters!)
• ARC - https://ggus.eu/ws/ticket_info.php?ticket=72070 (please give an estimate in which version of SAM it is going to be released)
• FTS Development - https://ggus.eu/ws/ticket_info.php?ticket=72118 (please provide an estimate, when the solution can be tested)
• FTS Development - https://ggus.eu/ws/ticket_info.php?ticket=72358 (in addition, EGI waits for a reaction from supporters!)
• CREAM-BLAH - https://ggus.eu/ws/ticket_info.php?ticket=72506 (as the related Savannah ticket has status "None" since 2011-09-13 16:09, it should be said whether this issue is going to be dealt with at all)
• StoRM - https://ggus.eu/ws/ticket_info.php?ticket=72559 (in addition, EGI waits for a reaction from supporters!)
• CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=72805
• StoRM - https://ggus.eu/tech/ticket_show.php?ticket=72997 (in addition, EGI waits for a reaction from supporters!)
• gLite WMS - https://ggus.eu/tech/ticket_show.php?ticket=73047 (in addition, EGI waits for a reaction from supporters!)
• StoRM - https://ggus.eu/tech/ticket_show.php?ticket=73094 (absolutely nothing has happened with this ticket since one year! what is its status? in addition, EGI waits for a reaction from supporters!)

other Tickets waiting for a reaction from supporters:

• gLite Hydra - https://ggus.eu/tech/ticket_show.php?ticket=76137
• gLite Hydra - https://ggus.eu/tech/ticket_show.php?ticket=76138
• gLite Yaim Core - https://ggus.eu/tech/ticket_show.php?ticket=76686 (user says it can be closed)
• gLite WMS - https://ggus.eu/tech/ticket_show.php?ticket=79221

-- MathildeRomberg - 03-Aug-2012