Support status report 05-04-2013

As of 2013-04-05 00:00:48.774099, there are 172 open tickets in EMI SUs, of which:
    3 assigned,
    48 in progress,
    115 on hold,
    1 reopened,
    5 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "'CREAMTYPES:JobStatusRequest' not implemented" https://ggus.eu/tech/ticket_show.php?ticket=93068
   SLA check: OK (Assigned on: 2013-04-03 13:47:10. To be taken in charge before 2013-04-24 13:47:10)

   (DPM Development) "wiki for: how to remove a VO from DPM" https://ggus.eu/tech/ticket_show.php?ticket=92440
   SLA VIOLATION: Delay: 3 work days (Assigned on: 2013-03-12 14:14:03. Had to be taken in charge before 2013-04-02 14:14:03)

   (lcg_util Development) "WN replication tests in emi-nagios" https://ggus.eu/tech/ticket_show.php?ticket=88835
   SLA check: OK (Assigned on: 2013-03-18 11:39:42. To be taken in charge before 2013-04-08 11:39:42)

Of the 3 less urgent tickets, 1 violate the SLA 

Tickets to be discussed:

• APEL_EMI - https://ggus.eu/tech/ticket_show.php?ticket=88777, ( 126 days old ) very urgent in progress "emi apel parser regression" ETA expired 01/03/2013
• DPM Development - https://ggus.eu/tech/ticket_show.php?ticket=74277 ( 569 days old ) very urgent in progress "Not able to reserve space for a token if there's unavailable space in a DPM pool.", ETA expired on 28/02/2013, EGI is waiting for an answer!
• EMI UI - https://ggus.eu/tech/ticket_show.php?ticket=86218 ( 197 days old ) very urgent in progress "Getting documentation for installing WN on EMI tested, hence reliable", ETA expired 20/12/2012

• ARC, https://ggus.eu/tech/ticket_show.php?ticket=91904, on hold, urgent, related bug tracker entry is missing
• APEL-EMI - https://ggus.eu/tech/ticket_show.php?ticket=79721, on hold, urgent, EGI is waiting for an answer!
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=88280, in progress, urgent, EGI has asked for a clarification!!!
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=90129, in progress, urgent, EGI is waiting for an answer!!!!!!!!!

• APEL-EMI, https://ggus.eu/tech/ticket_show.php?ticket=77884, on hold, less urgent, EGI is waiting for an answer!
• APEL-EMI, https://ggus.eu/tech/ticket_show.php?ticket=79702, on hold, less urgent, EGI is waiting for an answer!
• APEL-EMI, https://ggus.eu/tech/ticket_show.php?ticket=83562, on hold, less urgent, EGI is waiting for an answer!
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=74338, in progress, less urgent, EGI is waiting for an answer!
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=86591, on hold, less urgent, related bug tracker entry is missing
• dCache Support, https://ggus.eu/tech/ticket_show.php?ticket=79517, on hold, less urgent, EGI is waiting for an answer!
• gLite Hydra, https://ggus.eu/tech/ticket_show.php?ticket=76137, in progress, less urgent, EGI and Cristina are waiting for an answer!
• gLite Hydra, https://ggus.eu/tech/ticket_show.php?ticket=76138, in progress, less urgent, EGI and Cristina are waiting for an answer!
• gLite SGE Utils, https://ggus.eu/ws/ticket_info.php?ticket=78955, on hold, less urgent, EGI is waiting for an answer!
• gLite SGE Utils, https://ggus.eu/ws/ticket_info.php?ticket=90353, on hold, less urgent, related bug tracker entry is missing, is it fixed now with the EMI3 release?
• gLite Torque Utils, https://ggus.eu/ws/ticket_info.php?ticket=76571, in progress, less urgent, EGI is waiting for an answer!
• gLite WMS, https://ggus.eu/tech/ticket_show.php?ticket=80855, on hold, less urgent, related bug tracker entry is missing
• gLite WMS, https://ggus.eu/tech/ticket_show.php?ticket=82586, on hold, less urgent, related bug tracker entry has status "none"
• StoRM, https://ggus.eu/tech/ticket_show.php?ticket=79796, on hold, less urgent, EGI is waiting for an answer!

EGI has added a comment to the following tickets that it expects them to be solved with the first EMI-3 release - but they are not yet closed: PLEASE take care of them:

• EMI WN, https://ggus.eu/tech/ticket_show.php?ticket=88976
• FTS Development, https://ggus.eu/tech/ticket_show.php?ticket=82876
• gLite WMS, https://ggus.eu/tech/ticket_show.php?ticket=86094
• gLite WMS, https://ggus.eu/tech/ticket_show.php?ticket=87533
• gLite YAIM Core, https://ggus.eu/tech/ticket_show.php?ticket=87962
• VOMS, https://ggus.eu/tech/ticket_show.php?ticket=76207
• VOMS, https://ggus.eu/tech/ticket_show.php?ticket=76259
• VOMS, https://ggus.eu/tech/ticket_show.php?ticket=77911
• VOMS, https://ggus.eu/tech/ticket_show.php?ticket=88143
• VOMS, https://ggus.eu/tech/ticket_show.php?ticket=88146
• VOMS, https://ggus.eu/tech/ticket_show.php?ticket=88458