Support status report 5-10-2012
emi-ggus-mon v. 0.8.
Producing EMI support status report, please be patient...
As of 2012-10-05 00:00:51.738995, there are 185 open tickets in EMI SUs, of which:
3 assigned,
65 in progress,
109 on hold,
1 reopened,
7 waiting for reply.
The tickets in assigned include:
0 top priority,
0 very urgent,
1 urgent,
2 less urgent.
Assigned ticket detail (per priority):
less urgent :
(gLite L&B) "Problem with EMI LB" https://ggus.eu/tech/ticket_show.php?ticket=82563
SLA check: OK (Assigned on: 2012-10-04 13:53:38. To be taken in charge before 2012-10-25 13:53:38)
(CREAM-BLAH) "YAIM configuration does not work with HA Torque" https://ggus.eu/tech/ticket_show.php?ticket=74338
SLA check: OK (Assigned on: 2012-10-01 15:16:06. To be taken in charge before 2012-10-22 15:16:06)
Of the 2 less urgent tickets, 0 violate the SLA
urgent :
(ARGUS) "CREAM-CE problems at T2_BE_UCL" https://ggus.eu/tech/ticket_show.php?ticket=85307
SLA check: OK (Assigned on: 2012-10-04 08:07:03. To be taken in charge before 2012-10-11 09:00:00)
Of the 1 urgent tickets, 0 violate the SLA
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AndreaCeccanti - 09-Oct-2012
Topic revision: r2 - 2012-10-15
- unknown