Support status report 6-4-2012

As of 2012-04-06 00:00:59.659780, there are 226 open tickets in EMI SUs, of which:
    6 assigned,
    71 in progress,
    135 on hold,
    5 reopened,
    9 waiting for reply.

The tickets in assigned include:
   
    0 top priority,
    0 very urgent,
    1 urgent,
    5 less urgent.

Assigned ticket detail (per priority):

less urgent :
        (VOMS) "voms-proxy-info does not show if RFC proxy is limited" https://ggus.eu/tech/ticket_show.php?ticket=80869
        SLA check: OK (Assigned on: 2012-04-03 19:47:11. To be taken in charge before 2012-04-25 09:00:00)

        (gLite WMS) "LB sequence numbers not incremented by LogMonitor" https://ggus.eu/tech/ticket_show.php?ticket=80855
        SLA check: OK (Assigned on: 2012-04-03 16:10:12. To be taken in charge before 2012-04-24 16:10:12)

        (gLite Torque Utils) "maui-client" https://ggus.eu/tech/ticket_show.php?ticket=80851
        SLA check: OK (Assigned on: 2012-04-03 16:23:04. To be taken in charge before 2012-04-24 16:23:04)

        (VOMS) "VOMS probe for nagios needed" https://ggus.eu/tech/ticket_show.php?ticket=80498
        SLA check: OK (Assigned on: 2012-03-21 17:20:11. To be taken in charge before 2012-04-11 17:20:11)

        (gLite WMS) "can't get a EMI WMS to accept jobs - jobRegister() method silent failure" https://ggus.eu/tech/ticket_show.php?ticket=80293
        SLA check: OK (Assigned on: 2012-04-03 15:49:15. To be taken in charge before 2012-04-24 15:49:15)

Of the 5 less urgent tickets, 0 violate the SLA

urgent :
        (DPM Development) "YAIM error when installing EMI/UMD on SE machine" https://ggus.eu/tech/ticket_show.php?ticket=80708
        SLA check: OK (Assigned on: 2012-04-03 14:53:24. To be taken in charge before 2012-04-10 14:53:24)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

-- MathildeRomberg - 06-Apr-2012