Support status report 6-7-2012

As of 2012-07-06 00:00:50.485788, there are 185 open tickets in EMI SUs, of which:
    0 assigned,
    67 in progress,
    108 on hold,
    3 reopened,
    7 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    0 less urgent.

Assigned ticket detail (per priority):
none

Tickets to be discussed:

• https://ggus.eu/tech/ticket_show.php?ticket=81864, gLite WMS, very urgent, on hold, the ETA field has to be filled in - when will the fix be released? Also, the related savannah ticket has severity medium (4), which seems to be inconsistent with "very urgent"
• https://ggus.eu/tech/ticket_show.php?ticket=81404, Information System Development, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?
• https://ggus.eu/tech/ticket_show.php?ticket=82019, StoRM, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?
• https://ggus.eu/tech/ticket_show.php?ticket=81995, Proxyrenewal, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?
• https://ggus.eu/tech/ticket_show.php?ticket=79932, gLite WMS, very urgent, on hold, ETA has expired 7 weeks ago
• https://ggus.eu/tech/ticket_show.php?ticket=80441, gLite WMS, very urgent, on hold, ETA has expired 8 weeks ago
• https://ggus.eu/ws/ticket_info.php?ticket=78607, gLite SGE Utils, very urgent, on hold, no activity since four months!
• https://ggus.eu/tech/ticket_show.php?ticket=81247, gLite WMS, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?

• https://ggus.eu/tech/ticket_show.php?ticket=80536, LFC Development, less urgent, waiting for reply from a supporter, the user says "that a helpful error message and maybe a a bit of better logging would be the solution to this ticket." PLEASE react.

There are 22 open tickets which are older than 1 year:

• https://ggus.eu/ws/ticket_info.php?ticket=53037
• https://ggus.eu/ws/ticket_info.php?ticket=64397
• https://ggus.eu/ws/ticket_info.php?ticket=66328
• https://ggus.eu/ws/ticket_info.php?ticket=66603
• https://ggus.eu/ws/ticket_info.php?ticket=66818
• https://ggus.eu/ws/ticket_info.php?ticket=67870
• https://ggus.eu/ws/ticket_info.php?ticket=68528
• https://ggus.eu/ws/ticket_info.php?ticket=68528
• https://ggus.eu/ws/ticket_info.php?ticket=69313
• https://ggus.eu/ws/ticket_info.php?ticket=69717
• https://ggus.eu/ws/ticket_info.php?ticket=70412
• https://ggus.eu/ws/ticket_info.php?ticket=70436
• https://ggus.eu/ws/ticket_info.php?ticket=70478
• https://ggus.eu/ws/ticket_info.php?ticket=70691
• https://ggus.eu/ws/ticket_info.php?ticket=71054
• https://ggus.eu/ws/ticket_info.php?ticket=71160
• https://ggus.eu/ws/ticket_info.php?ticket=71191
• https://ggus.eu/ws/ticket_info.php?ticket=71374
• https://ggus.eu/ws/ticket_info.php?ticket=71646
• https://ggus.eu/ws/ticket_info.php?ticket=72070
• https://ggus.eu/ws/ticket_info.php?ticket=72118
• https://ggus.eu/ws/ticket_info.php?ticket=72358

you can check this list in GGUS by using https://ggus.eu/ws/ticket_search.php?show_columns_check[]=REQUEST_ID&show_columns_check[]=TICKET_TYPE&show_columns_check[]=AFFECTED_VO&show_columns_check[]=AFFECTED_SITE&show_columns_check[]=PRIORITY&show_columns_check[]=RESPONSIBLE_UNIT&show_columns_check[]=STATUS&show_columns_check[]=DATE_OF_CREATION&show_columns_check[]=LAST_UPDATE&show_columns_check[]=TYPE_OF_PROBLEM&show_columns_check[]=SUBJECT&ticket=&supportunit=all&su_hierarchy=all&vo=all&user=&keyword=&involvedsupporter=&assignto=&affectedsite=&specattrib=11&status=open&priority=all&typeofproblem=all&ticketcategory=&mouarea=&technology_provider=&date_type=creation+date&radiotf=1&timeframe=any&from_date=06+Jul+2012&to_date=07+Jul+2012&untouched_date=&orderticketsby=GHD_DATE_OF_CREATION&orderhow=ascending

-- MathildeRomberg - 06-Jul-2012