Support status report 7-12-2012

As of 2012-12-07 00:00:57.180003, there are 189 open tickets in EMI SUs, of which:
    4 assigned,
    51 in progress,
    126 on hold,
    1 reopened,
    7 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite SGE Utils) "EMI-2 cream sge dynamic publisher only publishing default values PolicyMaxCPUTime" https://ggus.eu/tech/ticket_show.php?ticket=89191
   SLA check: OK (Assigned on: 2012-12-05 17:09:49. To be taken in charge before 2012-12-26 17:09:49)

   (gLite WMS) "A single broken CE causes a WMS to become very slow dealing with all other jobs" https://ggus.eu/tech/ticket_show.php?ticket=88831
   SLA check: OK (Assigned on: 2012-11-23 15:47:43. To be taken in charge before 2012-12-14 15:47:43)

   (DPM Development) "checksum in DPM" https://ggus.eu/tech/ticket_show.php?ticket=88431
   SLA check: OK (Assigned on: 2012-11-22 14:55:38. To be taken in charge before 2012-12-13 14:55:38)

   (gLite WMS) "EMI repository contains a devil RPM" https://ggus.eu/tech/ticket_show.php?ticket=79890
   SLA check: OK (Assigned on: 2012-12-03 20:21:44. To be taken in charge before 2012-12-25 09:00:00)

Of the 4 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• gLite SGE Utils - https://ggus.eu/ws/ticket_info.php?ticket=78607, on hold, very urgent, when will a fix be available (give ETA)?
• gLite WMS - https://ggus.eu/tech/ticket_show.php?ticket=87774, in progress, very urgent, EGI is waiting for an answer

• caNL, https://ggus.eu/tech/ticket_show.php?ticket=86471, on hold, urgent, related bug tracker ticket is closed since 2 months - which EMI Release will contain it (Cristina asked this also in the ticket. Please provide an answer)?
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=87503, urgent, in progress, EGI is waiting for an answer
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=86208, urgent, in progress, EGI is waiting for an answer
• DPM Development, https://ggus.eu/tech/ticket_show.php?ticket=84449, urgent, on hold, both related bug tracker entries are of status "none"
• FTS Development, https://ggus.eu/tech/ticket_show.php?ticket=82876, urgent, on hold, related bug tracker entry has status "fixed" - when will the fix be released?
• Proxyrenewal, https://ggus.eu/tech/ticket_show.php?ticket=86527, urgent, in progress, EGI is waiting for an answer

• APEL-EMI, https://ggus.eu/tech/ticket_show.php?ticket=77150, on hold, less urgent, EGI / Cristina waits for an answer
• APEL-EMI, https://ggus.eu/tech/ticket_show.php?ticket=77129, on hold, less urgent, will it be fixed in EMI 1 (see Cristina's comment in the ticket)?
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=78907, on hold, less urgent, there is no corresponding bug tracker entry for it
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=85553, on hold, less urgent, one of the related bug tracker entries says the fix has been released with EMI on 23/10/2012
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=81529, on hold, less urgent, related bug tracker entry says Release "TBD" - please answer Cristina's question in the ticket
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=82411, on hold, less urgent, related bug tracker entry has Status "none"
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=81224, on hold, less urgent, on 18/07/2012 it says "fixed in next EMI 2 release"; related bug tracker entry has Status "accepted"
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=82902, on hold, less urgent, the related bug tracker entry for SGE has Status "none"
• DPM Development, https://ggus.eu/tech/ticket_show.php?ticket=74277, on hold, less urgent, related bug tracker entry has status "none", EGI waits for an answer
• DPM Development, https://ggus.eu/tech/ticket_show.php?ticket=82886, on hold, less urgent, related issue field is empty (reference to CERN ticket given in a public comment leads to "no record found")
• EMI WN, https://ggus.eu/tech/ticket_show.php?ticket=80513, in progress, less urgent, Cristina is waiting for a comment in the ticket
• gLite Hydra, https://ggus.eu/tech/ticket_show.php?ticket=76137, in progress, less urgent, the submitter and EGI (and Cristina) are waiting for an answer!!!
• gLite Java Security, https://ggus.eu/tech/ticket_show.php?ticket=86470, in progress, less urgent, as OSG has a fix, will it be integrated in EMI as well? Please comment!
• gLite L&B, https://ggus.eu/ws/ticket_info.php?ticket=82563, on hold, less urgent, corresponding bug tracker entry has status "none"
• gLite WMS, https://ggus.eu/tech/ticket_show.php?ticket=80855, in progress, less urgent, EGI is waiting for an answer since mid of July!!!
• gLite WMS, https://ggus.eu/tech/ticket_show.php?ticket=82586, on hold, less urgent, related bug tracker entry has status "none"

PLEASE be aware of the fact that 2nd level support is filling in the ETA fields of new "very urgent" tickets and they monitor how EMI meets the ETA