Support status report 08-02-2013

As of 2013-02-08 00:00:53.572130, there are 194 open tickets in EMI SUs, of which:
    3 assigned,
    50 in progress,
    140 on hold,
    0 reopened,
    1 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    2 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (DPM Development) "dpm-listpaces feeds negative storage space values" https://ggus.eu/tech/ticket_show.php?ticket=90786
   SLA check: OK (Assigned on: 2013-01-30 11:28:27. To be taken in charge before 2013-02-20 11:28:27)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (CREAM-BLAH) "EMI-2 CREAM CE again delegates bad proxy to WN ?" https://ggus.eu/tech/ticket_show.php?ticket=91279
   SLA check: OK (Assigned on: 2013-02-07 20:34:01. To be taken in charge before 2013-02-15 09:00:00)

   (gLite WMS) "emi-creamce probe fails to submit jobs" https://ggus.eu/tech/ticket_show.php?ticket=88879
   SLA check: OK (Assigned on: 2013-02-04 15:13:24. To be taken in charge before 2013-02-11 15:13:24)

Of the 2 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• EMI UI - https://ggus.eu/tech/ticket_show.php?ticket=86218 ( 127 days old ) very urgent in progress "Getting documentation for installing WN on EMI tested, hence reliable", ETA expired 20/12/2012
• gLite WMS - https://ggus.eu/tech/ticket_show.php?ticket=87774 ( 92 days old ) , very urgent on hold "EMI 2 WMS problem", ETA expired on 24/01/2013
• DPM Development - https://ggus.eu/tech/ticket_show.php?ticket=74277 ( 499 days old ) very urgent in progress "Not able to reserve space for a token if there's unavailable space in a DPM pool.", ETA is missing

• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=81529, on hold, less urgent, related bug tracker entry has status "none" and Release "TBD" - please answer Cristina's question in the ticket
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=82411, on hold, less urgent, related bug tracker entry has Status "none"
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=81224, on hold, less urgent, on 18/07/2012 it says "fixed in next EMI 2 release"; related bug tracker entry has Status "accepted"
• gLite SGE Utils, https://ggus.eu/ws/ticket_info.php?ticket=90353, on hold, less urgent, related bug tracker entry is missing
• gLite WMS, https://ggus.eu/tech/ticket_show.php?ticket=82586, on hold, less urgent, related bug tracker entry has status "none"
• VOMS, https://ggus.eu/tech/ticket_show.php?ticket=90789, on hold, less urgent, related bug tracker entry is missing