Support status report 8-6-2012

As of 2012-06-08 00:00:53.663331, there are 193 open tickets in EMI SUs, of which:
    5 assigned,
    74 in progress,
    97 on hold,
    2 reopened,
    15 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS-Admin) "no error message in voms-admin CLI" https://ggus.eu/tech/ticket_show.php?ticket=82912
   SLA check: OK (Assigned on: 2012-06-07 08:27:30. To be taken in charge before 2012-06-28 09:00:00)

   (gLite SGE Utils) "hone jobs are cancelled by CE admin soon (in ~8 min) after submission into ce04.esc.qmul.ac.uk:8443/cream-sge-lcg_long queue" https://ggus.eu/tech/ticket_show.php?ticket=82891
   SLA check: OK (Assigned on: 2012-06-06 11:40:01. To be taken in charge before 2012-06-27 11:40:01)

   (CREAM-BLAH) "How to appy updates for UMD-1" https://ggus.eu/tech/ticket_show.php?ticket=82813
   SLA check: OK (Assigned on: 2012-06-07 13:31:41. To be taken in charge before 2012-06-28 13:31:41)

   (ARC) "arctest requests too much memory for the tests" https://ggus.eu/tech/ticket_show.php?ticket=82753
   SLA check: OK (Assigned on: 2012-06-01 10:47:33. To be taken in charge before 2012-06-22 10:47:33)

Of the 4 less urgent tickets, 0 violate the SLA 

urgent :
   (FTS Development) "FTS2.2.8 is not VOMS-aware" https://ggus.eu/tech/ticket_show.php?ticket=82876
   SLA check: OK (Assigned on: 2012-06-06 13:06:53. To be taken in charge before 2012-06-13 13:06:53)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• https://ggus.eu/tech/ticket_show.php?ticket=79626, gLite WMS, very urgent, on hold, the corresponding savannah ticket has status "fix certified" - what is the status of this ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=82019, StoRM, very urgent, in progress, the ticket doesn't show any progress for more than a month, what is the status of the ticket?
• https://ggus.eu/ws/ticket_info.php?ticket=78607, gLite SGE Utils, very urgent, on hold, the ticket doesn't show any progress for more than three month, what is the status of the ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=80441, gLite WMS, very urgent, on hold, the ticket doesn't show any progress for more than two month, what is the status of the ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=79932, gLite WMS, very urgent, on hold, the ticket doesn't show any progress for more than two month, what is the status of the ticket?

-- MathildeRomberg - 11-Jun-2012