Support status report 9-3-2012

As of 2012-03-09 00:00:58.525107, there are 214 open tickets in EMI SUs, of which:
    2 assigned,
    61 in progress,
    127 on hold,
    3 reopened,
    21 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (lcg_util Development) "GGUS tickets about lcg_util" https://ggus.eu/tech/ticket_show.php?ticket=79918
   SLA check: OK (Assigned on: 2012-03-06 12:31:53. To be taken in charge before 2012-03-27 12:31:53)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (gLite WMS) "WMS logging information is insufficient" https://ggus.eu/tech/ticket_show.php?ticket=79938
   SLA check: OK (Assigned on: 2012-03-08 17:24:00. To be taken in charge before 2012-03-15 17:24:00)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• https://ggus.eu/tech/ticket_show.php?ticket=76562, very urgent, LFC Developement, as workaround exists the priority should be decreased.

-- MathildeRomberg - 11-Mar-2012