TWiki> EMI Web>EmiSa1>TSA15>TSA15WeeklyTicketStatus>SupportStatusReport091112 (2012-11-09, unknown) EditAttachPDF

Support status report 09-11-2012 

As of 2012-11-09 00:00:53.095223, there are 187 open tickets in EMI SUs, of which:
    6 assigned,
    75 in progress,
    104 on hold,
    1 reopened,
    1 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    2 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "BUpdater consume a lot of memory and the job with output can not come back to cream CE." https://ggus.eu/tech/ticket_show.php?ticket=88316
   SLA check: OK (Assigned on: 2012-11-08 11:48:50. To be taken in charge before 2012-11-29 11:48:50)

   (VOMS) "Some daemon parameters to voms-server work incorrectly" https://ggus.eu/tech/ticket_show.php?ticket=88146
   SLA check: OK (Assigned on: 2012-11-08 17:15:33. To be taken in charge before 2012-11-29 17:15:33)

   (VOMS) "voms-server-debuginfo package is un-installable" https://ggus.eu/tech/ticket_show.php?ticket=88143
   SLA check: OK (Assigned on: 2012-11-08 17:35:46. To be taken in charge before 2012-11-29 17:35:46)

   (gLite WMS) "Incomplete SELinux documentation for EMI-1 WMS" https://ggus.eu/tech/ticket_show.php?ticket=87908
   SLA check: OK (Assigned on: 2012-10-30 10:29:27. To be taken in charge before 2012-11-20 10:29:27)

Of the 4 less urgent tickets, 0 violate the SLA 

urgent :
   (VOMS-Admin) "User certificate request in VOMS server fails" https://ggus.eu/tech/ticket_show.php?ticket=88294
   SLA check: OK (Assigned on: 2012-11-08 09:28:54. To be taken in charge before 2012-11-15 09:28:54)

   (ARGUS) "EMI Cream submission from Crab" https://ggus.eu/tech/ticket_show.php?ticket=88280
   SLA check: OK (Assigned on: 2012-11-07 16:19:23. To be taken in charge before 2012-11-14 16:19:23)

Of the 2 urgent tickets, 0 violate the SLA

Tickets to be discussed:

There are 31 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

There are tickets which haben't been touched for more than 3 month. PLEASE give a status update for those:

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Topic revision: r2 - 2012-11-09 - unknown
 
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