Support status report 09-06-11

As of 09/06/2011, 15:00 there were
88 open tickets in 3rd level EMI SUs, of which

   26 assigned,
   21 in progress,
   25 on hold,
    1 reopened,
  15 waiting for reply.

Tickets to be discussed:
tickets in assign are created between 1.4 years and 1 month ago and violate the SLA
https://ggus.eu/tech/ticket_show.php?ticket=46627
https://ggus.eu/tech/ticket_show.php?ticket=47196
https://ggus.eu/tech/ticket_show.php?ticket=47307
https://ggus.eu/tech/ticket_show.php?ticket=67040
https://ggus.eu/tech/ticket_show.php?ticket=67664
https://ggus.eu/tech/ticket_show.php?ticket=68573
https://ggus.eu/tech/ticket_show.php?ticket=68730
https://ggus.eu/tech/ticket_show.php?ticket=68792
https://ggus.eu/tech/ticket_show.php?ticket=68934
https://ggus.eu/tech/ticket_show.php?ticket=69054
https://ggus.eu/tech/ticket_show.php?ticket=69313
https://ggus.eu/tech/ticket_show.php?ticket=69623
https://ggus.eu/tech/ticket_show.php?ticket=69714
https://ggus.eu/tech/ticket_show.php?ticket=69910
https://ggus.eu/tech/ticket_show.php?ticket=70195

-- MathildeRomberg - 31-Aug-2011