Support status report 11-5-2012

As of 2012-05-11 11:01:00, there are 227 open tickets in EMI SUs, of which:
    4 assigned,
    80 in progress,
    130 on hold,
    4 reopened,
    9 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (VOMS) "VOMS: static default ordering for FQANs" https://ggus.eu/tech/ticket_show.php?ticket=81528
   SLA check: OK (Assigned on: 2012-04-24 07:54:51. To be taken in charge before 2012-05-15 09:00:00)

   (lcg_util Development) "Unable to get files" https://ggus.eu/tech/ticket_show.php?ticket=78965
   SLA check: OK (Assigned on: 2012-04-26 11:28:39. To be taken in charge before 2012-05-17 11:28:39)

        (FTS Development) "Problems with expired submitter proxies" https://ggus.eu/tech/ticket_show.php?ticket=81844
        SLA check: OK (Assigned on: 2012-05-04 07:51. To be taken in charge before 2012-05-25 07:51)

        (lcg_util Development) "Token destination problems with latest lcg-util package" https://ggus.eu/tech/ticket_show.php?ticket=81866
        SLA check: OK (Assigned on: 2012-05-07 09:31. To be taken in charge before 2012-05-29 09:31)

Of the 4 less urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• https://ggus.eu/tech/ticket_show.php?ticket=79529, VOMS, less urgent, reopened, waiting for an answer from the developer for quite a while now!!!!
• https://ggus.eu/tech/ticket_show.php?ticket=73649, VOMS, less urgent, in progress, no activity since 2011-09-02
• https://ggus.eu/tech/ticket_show.php?ticket=74027, VOMS-Admin, less urgent, in progress, no activity since 2011-09-02
• https://ggus.eu/tech/ticket_show.php?ticket=74226, VOMS-Admin, less urgent, in progress, no activity since 2011-09-12
• https://ggus.eu/ws/ticket_info.php?ticket=74968, gLite L&B, less urgent, in progress, no activity since 2011-10-07
• https://ggus.eu/tech/ticket_show.php?ticket=74871, VOMS, less urgent, in progress, no activity since 2011-10-11
• https://ggus.eu/tech/ticket_show.php?ticket=74736, VOMS-Admin, less urgent, reopened, nothing has happened since the ticket was reopened on 2011-10-19
• https://ggus.eu/tech/ticket_show.php?ticket=71607, LFC Development, urgent, in progress, as a related bug tracker entry exists the status should be set to "on hold"
• https://ggus.eu/ws/ticket_info.php?ticket=74746, gLite L&B, less urgent, in progress, nothing has happened since 2011-11-07

Very old tickets, PLEASE check:

• https://ggus.eu/tech/ticket_show.php?ticket=53037, gLite WMS, on hold, created 05.11.2009
• https://ggus.eu/tech/ticket_show.php?ticket=59707, DPM Development, in progress, created 05.07.2010
• https://ggus.eu/tech/ticket_show.php?ticket=61507, DPM Development, in progress, created 24.08.2010
• https://ggus.eu/tech/ticket_show.php?ticket=63614, gLite YAIM Core, on hold, created 29.10.2010
• https://ggus.eu/tech/ticket_show.php?ticket=64397, gLite WMS, on hold, created 18.11.2010
• https://ggus.eu/tech/ticket_show.php?ticket=65280, ARC, on hold, created 14.12.2010

-- MathildeRomberg - 11-May-2012