Support status report 13-7-2012

As of 2012-07-13 00:00:51.700098, there are 189 open tickets in EMI SUs, of which:
    3 assigned,
    67 in progress,
    109 on hold,
    3 reopened,
    7 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (lcg_util Development) "Change in status of StatusOfBringOnlineRequest reported by gfal python API" https://ggus.eu/tech/ticket_show.php?ticket=84027
   SLA check: OK (Assigned on: 2012-07-11 09:43:28. To be taken in charge before 2012-08-01 09:43:28)

   (VOMS) "VOMS yaim configuration fails for similar database names" https://ggus.eu/tech/ticket_show.php?ticket=83890
   SLA check: OK (Assigned on: 2012-07-11 09:31:09. To be taken in charge before 2012-08-01 09:31:09)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (lcg_util Development) "lcg-getturls does not give the correct TURL for xrootd" https://ggus.eu/tech/ticket_show.php?ticket=83819
   SLA check: OK (Assigned on: 2012-07-11 09:25:52. To be taken in charge before 2012-07-18 09:25:52)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• https://ggus.eu/tech/ticket_show.php?ticket=81864, gLite WMS, very urgent, on hold, the ETA field has to be filled in - when will the fix be released? Also, the related savannah ticket has severity medium (4), which seems to be inconsistent with "very urgent"
• https://ggus.eu/tech/ticket_show.php?ticket=81404, Information System Development, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?
• https://ggus.eu/tech/ticket_show.php?ticket=82019, StoRM, very urgent, on hold, the ETA has expired?
• https://ggus.eu/tech/ticket_show.php?ticket=81995, Proxyrenewal, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?
• https://ggus.eu/tech/ticket_show.php?ticket=79932, gLite WMS, very urgent, on hold, ETA has expired 8 weeks ago
• https://ggus.eu/tech/ticket_show.php?ticket=80441, gLite WMS, very urgent, on hold, ETA has expired 9 weeks ago
• https://ggus.eu/ws/ticket_info.php?ticket=78607, gLite SGE Utils, very urgent, on hold, no activity since four months!
• https://ggus.eu/tech/ticket_show.php?ticket=81247, gLite WMS, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?

• https://ggus.eu/tech/ticket_show.php?ticket=80536, LFC Development, less urgent, waiting for reply from a supporter, the user says "that a helpful error message and maybe a a bit of better logging would be the solution to this ticket." PLEASE react.

There are 24 open tickets which are older than 1 year. PLEASE either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

• https://ggus.eu/ws/ticket_info.php?ticket=53037
• https://ggus.eu/ws/ticket_info.php?ticket=64397
• https://ggus.eu/ws/ticket_info.php?ticket=66328
• https://ggus.eu/ws/ticket_info.php?ticket=66603
• https://ggus.eu/ws/ticket_info.php?ticket=66818
• https://ggus.eu/ws/ticket_info.php?ticket=67870
• https://ggus.eu/ws/ticket_info.php?ticket=68528
• https://ggus.eu/ws/ticket_info.php?ticket=68528
• https://ggus.eu/ws/ticket_info.php?ticket=69313
• https://ggus.eu/ws/ticket_info.php?ticket=69717
• https://ggus.eu/ws/ticket_info.php?ticket=70412
• https://ggus.eu/ws/ticket_info.php?ticket=70436
• https://ggus.eu/ws/ticket_info.php?ticket=70478
• https://ggus.eu/ws/ticket_info.php?ticket=70691
• https://ggus.eu/ws/ticket_info.php?ticket=71054
• https://ggus.eu/ws/ticket_info.php?ticket=71160
• https://ggus.eu/ws/ticket_info.php?ticket=71191
• https://ggus.eu/ws/ticket_info.php?ticket=71374
• https://ggus.eu/ws/ticket_info.php?ticket=71646
• https://ggus.eu/ws/ticket_info.php?ticket=72070
• https://ggus.eu/ws/ticket_info.php?ticket=72118
• https://ggus.eu/ws/ticket_info.php?ticket=72358
• https://ggus.eu/ws/ticket_info.php?ticket=72506
• https://ggus.eu/ws/ticket_info.php?ticket=72559

-- MathildeRomberg - 13-Jul-2012