Support status report 18-11-2011
As of 2011-11-18 14:26:57.287410, there are 177 open tickets in EMI SUs, of which:
6 assigned,
60 in progress,
90 on hold,
3 reopened,
18 waiting for reply.
The tickets in assigned include:
0 top priority,
0 very urgent,
0 urgent,
6 less urgent.
Assigned ticket detail (per priority):
less urgent :
(Information System Development) "problem with org.gstat.Site probe (sam-nagios)" https://ggus.eu/tech/ticket_show.php?ticket=76559
SLA check: OK (Assigned on: 2011-11-17 15:21:04. To be taken in charge before 2011-12-08 15:21:04)
(lcg_util Development) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76475
SLA check: OK (Assigned on: 2011-11-15 15:22:09. To be taken in charge before 2011-12-06 15:22:09)
(FTS Development) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76455
SLA check: OK (Assigned on: 2011-11-15 15:22:02. To be taken in charge before 2011-12-06 15:22:02)
(AMGA) "SUs time zone needed" https://ggus.eu/tech/ticket_show.php?ticket=76444
SLA check: OK (Assigned on: 2011-11-15 15:20:27. To be taken in charge before 2011-12-06 15:20:27)
(Information System Development) "bdii tmpfs fills up and silently fails" https://ggus.eu/tech/ticket_show.php?ticket=76337
SLA check: OK (Assigned on: 2011-11-15 10:41:11. To be taken in charge before 2011-12-06 10:41:11)
(gLite Hydra) "Hydra service administration" https://ggus.eu/tech/ticket_show.php?ticket=76138
SLA check: OK (Assigned on: 2011-11-14 15:55:16. To be taken in charge before 2011-12-05 15:55:16)
Of the 6 less urgent tickets, 0 violate the SLA
Tickets to be discussed:
- https://ggus.eu/tech/ticket_show.php?ticket=66818, urgent, responsible unit: CREAM-BLAH, no activity since more than five months, what is the status of this ticket?
- https://ggus.eu/tech/ticket_show.php?ticket=67040, very urgent, responsible unit: gLite Security, the fix is in staged roll-out for a month now - please update the status of the ticket
- https://ggus.eu/tech/ticket_show.php?ticket=70195, very urgent, responsible unit: gLite WMS, no activity since early June
- https://ggus.eu/tech/ticket_show.php?ticket=71357, very urgent, responsible unit: DPM Development, no activity since one month, what is the status of this ticket?
- https://ggus.eu/tech/ticket_show.php?ticket=72561, very urgent, responsible unit: Information System Development, no activity since more than a month
- https://ggus.eu/tech/ticket_show.php?ticket=74277, very urgent, responsible unit: DPM Development, status of the ticket is not clear, the corresponding savannah ticket shows no activity; is the ticket's priority appropriate?
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MathildeRomberg - 18-Nov-2011
Topic revision: r1 - 2011-11-18
- unknown