Support status report 21-10-11
As of 2011-10-21 14:14:24.388637, there are 167 open tickets in EMI SUs, of which:
8 assigned,
45 in progress,
97 on hold,
2 reopened,
15 waiting for reply.
The tickets in assigned include:
0 top priority,
0 very urgent,
2 urgent,
6 less urgent.
Assigned ticket detail (per priority):
urgent :
(ARC) "ARC1 publishing SubCluster info" https://ggus.eu/tech/ticket_show.php?ticket=75259
SLA check: OK (Assigned on: 2011-10-18 13:45:23. To be taken in charge before 2011-10-25 13:45:23)
(Information System Development) "documentation of org.bdii.* metrics" https://ggus.eu/tech/ticket_show.php?ticket=75248
SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-10-12 13:54:55. Had to be taken in charge before 2011-10-19 13:54:55)
Of the 2 urgent tickets, 1 violate the SLA
less urgent :
(CREAM-BLAH) "Feature request: customizable DB name for CREAM" https://ggus.eu/tech/ticket_show.php?ticket=75574
SLA check: OK (Assigned on: 2011-10-21 12:47:18. To be taken in charge before 2011-11-11 12:47:18)
(gLite Security) "RFC: Apply patch to lcmaps-plugins-c-pep to allow for direct GT4/GT5 gsi-authz interfacing to Argus" https://ggus.eu/tech/ticket_show.php?ticket=75568
SLA check: OK (Assigned on: 2011-10-21 11:29:05. To be taken in charge before 2011-11-11 11:29:05)
(lcg_util Development) "lcg-* commands in glite 3.2 produce growing SENT.log TEST.log RECV.log" https://ggus.eu/tech/ticket_show.php?ticket=75460
SLA check: OK (Assigned on: 2011-10-19 12:58:54. To be taken in charge before 2011-11-09 12:58:54)
(FTS Development) "FTS directory creation failure" https://ggus.eu/tech/ticket_show.php?ticket=75101
SLA check: OK (Assigned on: 2011-10-17 09:45:50. To be taken in charge before 2011-11-07 09:45:50)
(gLite L&B) "-W- EventLogger::condor_submit_ok_event(...): L&B call got an error (1416). Waiting 30 seconds and trying again." https://ggus.eu/tech/ticket_show.php?ticket=74746
SLA check: OK (Assigned on: 2011-10-05 13:12:43. To be taken in charge before 2011-10-26 13:12:43)
(Information System Development) "bug in glite-info-plugin-fcr-2.0.1-1.sl5.noarch" https://ggus.eu/tech/ticket_show.php?ticket=70443
SLA check: OK (Assigned on: 2011-10-03 12:25:49. To be taken in charge before 2011-10-24 12:25:49)
Of the 6 less urgent tickets, 0 violate the SLA
Tickets to be discussed:
--
MathildeRomberg - 21-Oct-2011
Topic revision: r1 - 2011-10-21
- unknown