TWiki> EMI Web>EmiSa1>TSA15>TSA15WeeklyTicketStatus>SupportStatusReport220313 (2013-03-22, unknown) EditAttachPDF

Support status report 22-03-2013 

As of 2013-03-22 00:01:09.555467, there are 170 open tickets in EMI SUs, of which:
    9 assigned,
    39 in progress,
    117 on hold,
    1 reopened,
    4 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    1 very urgent,
    0 urgent,
    8 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "CREAM leaving stale proxies in sandbox area" https://ggus.eu/tech/ticket_show.php?ticket=92758
   SLA check: OK (Assigned on: 2013-03-21 23:08:06. To be taken in charge before 2013-04-12 09:00:00)

   (Proxyrenewal) "WMS (SL6.3 + EMI2) : glite-proxy-renewd taking so much memory" https://ggus.eu/tech/ticket_show.php?ticket=92745
   SLA check: OK (Assigned on: 2013-03-21 20:52:38. To be taken in charge before 2013-04-12 09:00:00)

   (ARGUS) "gsisshd + Argus PEP callout connect to Argus server twice" https://ggus.eu/tech/ticket_show.php?ticket=92728
   SLA check: OK (Assigned on: 2013-03-21 14:20:54. To be taken in charge before 2013-04-11 14:20:54)

   (VOMS) "UMD Verification: EMI-UI 3.0.0-1 issue upgrading voms-clients package" https://ggus.eu/tech/ticket_show.php?ticket=92697
   SLA check: OK (Assigned on: 2013-03-21 10:34:42. To be taken in charge before 2013-04-11 10:34:42)

   (Gridsite) "UMD Verification: DPM 1.8.6 issue upgrading gridsite package" https://ggus.eu/tech/ticket_show.php?ticket=92620
   SLA check: OK (Assigned on: 2013-03-19 14:11:09. To be taken in charge before 2013-04-09 14:11:09)

   (DPM Development) "wiki for: how to remove a VO from DPM" https://ggus.eu/tech/ticket_show.php?ticket=92440
   SLA check: OK (Assigned on: 2013-03-12 14:14:03. To be taken in charge before 2013-04-02 14:14:03)

   (CREAM-BLAH) "CREAM CE sl6/emi2 doesnt log to logfile and surviving job after proxy expiration" https://ggus.eu/tech/ticket_show.php?ticket=92429
   SLA check: OK (Assigned on: 2013-03-12 14:36:06. To be taken in charge before 2013-04-02 14:36:06)

   (lcg_util Development) "WN replication tests in emi-nagios" https://ggus.eu/tech/ticket_show.php?ticket=88835
   SLA check: OK (Assigned on: 2013-03-18 11:39:42. To be taken in charge before 2013-04-08 11:39:42)

Of the 8 less urgent tickets, 0 violate the SLA 

very urgent :
   (ARGUS) "java errors on our production ARGUS servers (EMI2/SLC6.3)" https://ggus.eu/tech/ticket_show.php?ticket=92702
   SLA check: OK (Assigned on: 2013-03-20 20:02:02. To be taken in charge before 2013-03-25 09:00:00)

Of the 1 very urgent tickets, 0 violate the SLA

Tickets to be discussed:

EGI has added a comment to the following tickets that it expects them to be solved with the first EMI-3 release - but they are not yet closed: PLEASE take care of them:

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Topic revision: r1 - 2013-03-22 - unknown
 
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