Support status report 22-6-2012

As of 2012-06-22 00:00:48.085673, there are 179 open tickets in EMI SUs, of which:
    4 assigned,
    66 in progress,
    94 on hold,
    2 reopened,
    13 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    0 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (Information System Development) "ARC GLUE2 local tree into bdii-top, the patches" https://ggus.eu/tech/ticket_show.php?ticket=83399
   SLA check: OK (Assigned on: 2012-06-20 10:30:02. To be taken in charge before 2012-07-11 10:30:02)

   (gLite Security) "UMD Verification: fetch-crl segfault in emi.lb.sl6.x86_64-3.2.6" https://ggus.eu/tech/ticket_show.php?ticket=83388
   SLA check: OK (Assigned on: 2012-06-20 09:24:06. To be taken in charge before 2012-07-11 09:24:06)

   (gLite SGE Utils) "EMI2 SL6 CREAM-CE (SGE)/BDII" https://ggus.eu/tech/ticket_show.php?ticket=83352
   SLA check: OK (Assigned on: 2012-06-18 14:01:14. To be taken in charge before 2012-07-09 14:01:14)

   (VOMS-Admin) "removing a voms does not work correctly" https://ggus.eu/tech/ticket_show.php?ticket=83308
   SLA check: OK (Assigned on: 2012-06-19 14:46:01. To be taken in charge before 2012-07-10 14:46:01)

Of the 4 less urgent tickets, 0 violate the SLA 

-- MathildeRomberg - 22-Jun-2012